The IT Nerd

After installing iOS 15, the emails that come through on my phone were silent even though I have sounds associated with him either default or custom sounds. I went through the usual troubleshooting which was as follows:

• I have power cycled my iPhone 12 Pro no change.
• I did a hard reset. No change.
• I changed the sound but there’s still no sound notification when emails come in.

I started to dig around and it appears that Apple made a change that isn’t inherently clear to users who were used to the behavior in iOS 15. If you go Settings –> Mail –> Notifications –> Customize Notifications, you’ll see this:

Note the Customize Notifications option. If you click on that, and choose an email account on the next screen, you then see this:

Chances are, this is turned off, turn on alerts and make sure that a sound is selected. In other words, it should look like this:

Now if you have an Apple Watch, you need to do some extra work. Specifically:

• Go to the Watch App on your iPhone
• Go to Mail
• Change “Mirror my iPhone” to “Custom”
• Select “Send to Notification Centre”

That way, unless it’s a VIP I won’t get a notification on my Apple Watch.

By doing all of this, it roughly approximates the behavior that was present in iOS 14 and earlier. I say approximates because this does not fully fix this problem which I am certain is a bug. One that I hope will be fixed in a future iOS update.

Has this helped you? I would appreciate it if you could provide some feedback and let me know.

This entry was posted on October 1, 2021 at 1:53 pm and is filed under Tips with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.