TELUS And Google Cloud New Use Case Enhances Worker Safety
TELUS and Google Cloud worked together on a new use case and leveraged the power of Multi-access Edge Computing (MEC) and 5G to develop a workers’ safety application in their Edmonton Data Center. The solution enables on-premise video analytics cameras to screen manufacturing facilities and ensure compliance with safety requirements to operate heavy-duty machinery. For example, if a worker’s hand is close to a drill, that drill press will not bore holes in any surface until the video analytics camera detects that the worker’s hand has been removed from the safety zone area. The CCTV (closed-circuit television) cameras they used are cost-effective and easier to deploy than RTLS (real time location services) solutions that detect worker proximity and avoid collisions. This is a positive, proactive step to steadily improve workplace safety. An example of this can be viewed in this video:
This opportunity is a way for TELUS to tap into their award-winning high speed 5G connectivity to help solve some of the greatest challenges and specifically create safer workplaces with the Connected Worker Safety solution that can be applied across a variety of business verticals – saving lives and preventing injury. Eventually this will be able to enter the market and make TELUS an early adopter of new 5G solutions at the edge, enhancing business and industry partners’ experience in the workplace.
And this is only one example of the many ways that TELUS is working with Google Cloud to create solutions that leverage technology for the better. Recently, TELUS was also awarded with a Google Cloud Customer Award for their introduction of the Contact Centre Artificial Intelligence (CCAI) Insights solution as part of our Voice Call Analytics program (VCA) program. Created to truly transform customers’ experience while unlocking great business and operational value, the tool successfully identifies the true intents and sentiments of customer interactions in TELUS contact centers, and extracts actionable insights using advanced analytics – freeing up agents to focus on more complex challenges and providing more customized service.
With so many Google Cloud integrated programs, TELUS is continuing to dive head first into its digital transformation to create more opportunities to leverage technology and continue their growth into fully integrated Smart Cities.
This entry was posted on June 15, 2022 at 8:22 am and is filed under Commentary with tags Telus. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
TELUS And Google Cloud New Use Case Enhances Worker Safety
TELUS and Google Cloud worked together on a new use case and leveraged the power of Multi-access Edge Computing (MEC) and 5G to develop a workers’ safety application in their Edmonton Data Center. The solution enables on-premise video analytics cameras to screen manufacturing facilities and ensure compliance with safety requirements to operate heavy-duty machinery. For example, if a worker’s hand is close to a drill, that drill press will not bore holes in any surface until the video analytics camera detects that the worker’s hand has been removed from the safety zone area. The CCTV (closed-circuit television) cameras they used are cost-effective and easier to deploy than RTLS (real time location services) solutions that detect worker proximity and avoid collisions. This is a positive, proactive step to steadily improve workplace safety. An example of this can be viewed in this video:
This opportunity is a way for TELUS to tap into their award-winning high speed 5G connectivity to help solve some of the greatest challenges and specifically create safer workplaces with the Connected Worker Safety solution that can be applied across a variety of business verticals – saving lives and preventing injury. Eventually this will be able to enter the market and make TELUS an early adopter of new 5G solutions at the edge, enhancing business and industry partners’ experience in the workplace.
And this is only one example of the many ways that TELUS is working with Google Cloud to create solutions that leverage technology for the better. Recently, TELUS was also awarded with a Google Cloud Customer Award for their introduction of the Contact Centre Artificial Intelligence (CCAI) Insights solution as part of our Voice Call Analytics program (VCA) program. Created to truly transform customers’ experience while unlocking great business and operational value, the tool successfully identifies the true intents and sentiments of customer interactions in TELUS contact centers, and extracts actionable insights using advanced analytics – freeing up agents to focus on more complex challenges and providing more customized service.
With so many Google Cloud integrated programs, TELUS is continuing to dive head first into its digital transformation to create more opportunities to leverage technology and continue their growth into fully integrated Smart Cities.
Share this:
Like this:
Related
This entry was posted on June 15, 2022 at 8:22 am and is filed under Commentary with tags Telus. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.