Serviceaide Introduces The Luma Virtual Agent Mobile App

Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the Luma Virtual Agent Mobile App, a mobile version of its awarding-winning Luma Virtual Agent for streamlining and automating service and support. Luma Virtual Agent Mobile App empowers service organizations to better serve customers and employees on-the-go with such powerful features as location-based services, conversational intelligence, and speech to text translation.

With integration across Windows, IOS and Android devices, end-users and support personnel can now use their mobile devices to converse with Luma via voice, hybrid voice and text. Luma is an intelligent virtual agent that leverages conversational AI, knowledge management and other advanced technologies to converse with end-users to understand and report on service issues, provide answers, automate services, and confirm resolution.

The Luma Virtual Agent Mobile App utilizes a phone’s native location-based services to understand where a user or field support representative is located and present specific information to end-users and support personnel. For example, if someone is reporting a street light outage, they can identify the specific light without having to know the address.  Or, if someone is reporting a problem with an office copier or printer, they can identify the machine without pulling out the device and searching for a serial number based on location or by scanning a QR or bar code via their mobile app.  

 The Luma Virtual Agent

Luma Virtual Agent is the industry’s first knowledge-centered virtual agent for streamlining enterprise service and support. Luma leverages knowledge functionality to harness the power of information and make it consumable. The Serviceaide platform leverages AI to understand what end users need and take action automatically.  Luma streamlines and delivers support in a consumer-like, intuitive fashion through a combination of natural language understanding (NLU), conversational AI, semantic search with a knowledge graph and machine learning. 

About Serviceaide  

Serviceaide is a leader in modern service and support. Serviceaide’s vision is to transform service management, across ITSM, ESM, and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation, and knowledge. For more information, visit 

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