New Salesforce for Communications Innovations Announced At MWC

Today, as part of Mobile World Conference, Salesforce announced a series of innovations tailored to the communications industry that feature analytics, AI intelligence, and prebuilt solutions that automate common processes to boost customer experiences while driving down operational costs. The company also announced new integrations with WhatsApp and Infosys.

With the new features, communications providers can:

  • Accelerate time-to-value and deliver better customer experiences with enhanced agent performance through Salesforce’s new Contact Center for Communications. 
  • Leverage data and AI-powered insights to predict order delays and recommend fulfillment dates. 
  • Enrich communications and meet customers where they are through new WhatsApp integrations. 

You can read full release linked here as it has way more details.

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