TELUS Commits $5 Million To Support Alberta Fire Relief

 In response to the devastating wildfires spreading throughout Alberta and its impact on children and families, TELUS, in partnership with TELUS Friendly Future Foundation, TELUS Indigenous Communities Fund, TELUS Agriculture & Consumer Goods and TELUS Health are making an initial commitment of $5 million in cash donations and in-kind contributions to local charities and organizations supporting relief efforts and first responders, including the Canadian Red Cross and Salvation Army.

TELUS technicians continue to work around the clock to maintain critical infrastructure and network connectivity under the most challenging of conditions to ensure Albertans and first responders stay connected. These efforts include ensuring emergency generators are running for cell sites to provide wireless coverage throughout the province. In partnership with Ralcomm Ltd., a portable cell tower was placed outside of Drayton Valley for evacuees and first responders to stay connected. TELUS is also deploying extra network technology to evacuation centres such as Smart Hubs and power banks so everyone can stay connected to their loved ones.

Donations and in-kind support to assist with wildfire relief efforts in Alberta include:

  • TELUS Friendly Future Foundation, TELUS Edmonton and Northern Alberta Community Board, TELUS Calgary and Southern Alberta Community Board, TELUS Indigenous Communities Fund, TELUS Agriculture & Consumer Goods, and TELUS Health are committing $500,000 to help evacuees and Albertans in need through local relief efforts, mental health support, emergency care and providing food and supplies to affected areas.
  • TELUS Health has initiated a free community crisis hotline available 24/7 to all Canadians at 1-844-751-2133 and is providing support through the Employee Assistance Program (EAP) help line for eligible employees of their clients.
  • Notifying impacted TELUS and Koodo residential and business customers via SMS that we are waiving all domestic voice, text and data overage fees, helping them stay connected to loved ones.
  • TELUS Health and TELUS Agriculture & Consumer Goods are providing complimentary mental health support for farmers and in-kind emergency veterinary care for cattle.
  • TELUS Friendly Future Foundation has activated a text-to-donate fundraising campaign whereby TELUS customers can text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation to support registered charities providing wildfire relief across the province.
    TELUS team members are contributing to TELUS Friendly Future Foundation which TELUS is triple matching in support of Alberta fire relief efforts.
  • TELUS Community Ambassadors delivered disaster kits with essential items like bandages, USB car chargers and flashlights to support evacuees from Brazeau County and Drayton Valley.

In addition, TELUS is engaged with evacuated Indigenous communities to understand their needs and supply necessities such as water, diapers and non-perishable food items.

To support Albertans who may not be able to travel to see their doctor, TELUS Health MyCare is free to download and offers a robust suite of services, including those covered by provincial health insurance, such as access to licensed medical professionals in numerous languages, specialist referrals, mental health counsellors and registered dietitians. TELUS Health patients who were evacuated and usually receive their prescriptions by home delivery can contact: 1-877-796-7979 to re-route their prescription, if needed immediately, to another location or accessible pharmacy.

Customers in Alberta and B.C. can redeem their TELUS Rewards points for a $20 donation to TELUS Friendly Future Foundation in support of wildfire relief efforts. To learn more about TELUS Friendly Future Foundation, visit

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