Salesforce today released the third edition of its State of IT Report, based on insights from 4,325 global IT leaders (including 200 from Canada). The report finds that demand for services is continuing to increase, with 66% of Canadian IT leaders struggling to keep up with demand, and 75% projecting increased demand over the next 18 months alongside increased security threats and ongoing developments in AI, leading IT leaders to rethink their strategies and tactics for the business. Global highlights of the report include:
- The role of artificial intelligence in IT is rapidly evolving, 87% of IT leaders expect more investment in automation at their organizations over the next 18 months, and 86% of IT leaders now expect generative AI to play a prominent role at their organizations in the near future, with the vast majority saying they, their staff, and their business stakeholders have a firm grasp on how it can be effectively leveraged.
- Security threats continue to cast a shadow on trust as AI matures, 67% of IT leaders report having trouble balancing business and security objectives.
- As a result of increased sustainability reporting requirements, carbon accounting is increasingly coming under IT’s purview. 79% of IT organizations have set greenhouse gas emission reductions, and 87% of those organizations’ leaders feel they can effectively track and report on those emissions.
Trends for Canada:
- 69% of IT leaders in Canada say the role of AI in their organizations is well-defined, a figure poised to grow as 84% believe generative AI, specifically, will soon have a prominent role in their organizations.
- However, leaders are proceeding with caution, with 74% concerned about generative AI’s ethics.
- 88% of Canadian IT leaders say they’re increasingly focused on operational efficiencies, and only 27% of Canadian IT organizations can support all app development requests they receive.
- To scale their capacity, 79% have adopted low or no-code tools and 46% use composability.
You can find the full report here.
Like this:
Like Loading...
Related
This entry was posted on July 20, 2023 at 12:58 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Salesforce State of IT Report Released
Salesforce today released the third edition of its State of IT Report, based on insights from 4,325 global IT leaders (including 200 from Canada). The report finds that demand for services is continuing to increase, with 66% of Canadian IT leaders struggling to keep up with demand, and 75% projecting increased demand over the next 18 months alongside increased security threats and ongoing developments in AI, leading IT leaders to rethink their strategies and tactics for the business. Global highlights of the report include:
Trends for Canada:
You can find the full report here.
Share this:
Like this:
Related
This entry was posted on July 20, 2023 at 12:58 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.