TELUS Health launches next-generation medical alert system

TELUS Health has unveiled its latest innovation, a next-generation Medical Alert Pendant – a discreet wearable device specifically designed to empower older adults to confidently age in place with peace of mind knowing emergency support is available 24/7. The pendant comes with a connected Caregiver App that allows those who care for aging loved ones to receive updates about the user’s daily routines, mobility and whereabouts when necessary. 

Key features of the new TELUS Health Medical Alert Pendant include:

  • A smaller, lighter and more discreet design, making it comfortable to wear throughout the day. 
  • The longest battery life of any mobile medical alert device in Canada for continuous protection. 
  • State-of-the-art fall detection feature for an added layer of security, with the convenience to cancel a fall detection alarm activated in error without having to speak to an operator.

Acknowledging the critical role of the eight million caregivers across the country, TELUS Health also introduced this new Medical Alert Pendant with a connected Caregiver App that offers advanced GPS-enabled location tracking and 24/7 access to live emergency support at the push of a button.

According to a survey conducted by the National Institute on Aging, falls account for the majority of hospitalizations among older people in Canada due to injuries. Despite this fact, 79 per cent of Canadians say they have not spoken to their healthcare providers about what steps need to be taken in the event of a fall, either for themselves or a loved one. It is crucial to address this issue by engaging in conversations about preventive measures and embracing innovative solutions.

To ensure flexibility and easier access to the new TELUS Health Medical Alert Pendant for older adults, multiple pricing options are offered starting at $60 per month. Existing TELUS customers with mobility or home services can save an additional $10 per month by using the code 10LOYALTY online or by phone with an agent. 

For more information, or to purchase the TELUS Health Medical Alert Pendant, customers can call: 1-833-323-3383 or visit:

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