Is The “Digital Key” Feature Available On Hyundai Canada Cars? Inquiring Minds Want To Know
I was directed to this Reddit thread by a reader. In short, it has a guy who started said thread complaining that he bought a 2024 Hyundai Elantra sedan partially because it supposedly came with feature that allows you to unlock your car using your smart phone or smart watch. The feature is called “digital key” and it’s been slowly rolling out to various car brands over the last few years.
The thing is, when he couldn’t get it working, he reached out to Hyundai Canada and this is what they replied with:
So it lists digital key as a feature. That makes Hyundai Canada’s response a bit suspicious as the kids say. But I figured, maybe this only applies to certain trim levels. Thus I paged through the Specs section noting that in his post on Reddit he had said that he had the “Luxury” trim level and found nothing that provided any further clarity.
Fast forward to this situation, it looks like to me that Hyundai Canada has done the exact opposite here. They clearly have this feature on their website. But they for whatever reason aren’t able to deliver it to Canadian consumers who buy their cars. So unless the person in that screen shot above was seriously misinformed, Hyundai Canada really has some explaining to do. Because besides the fact that any sort of “digital key” in a car is a feature that I along with many consumers would be looking for in a new car, this really has the feel of false advertising at worst. At best this is one hell of a screw up by Hyundai Canada. I’d really like to find out what Hyundai Canada has to say about this and what the actual truth is so that any potential buyer of any Hyundai vehicle knows what the deal is.. So if Hyundai Canada reads this, they can reach out to me via my about page and tell me what their side of the story is, and I will publish it as soon as I get it in my inbox.
This entry was posted on January 18, 2024 at 9:41 pm and is filed under Commentary with tags Hyundai. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Is The “Digital Key” Feature Available On Hyundai Canada Cars? Inquiring Minds Want To Know
I was directed to this Reddit thread by a reader. In short, it has a guy who started said thread complaining that he bought a 2024 Hyundai Elantra sedan partially because it supposedly came with feature that allows you to unlock your car using your smart phone or smart watch. The feature is called “digital key” and it’s been slowly rolling out to various car brands over the last few years.
The thing is, when he couldn’t get it working, he reached out to Hyundai Canada and this is what they replied with:
Here’s the problem with this statement. If you go to the Elantra section of the Hyundai Canada website, and scroll down about half way, you see this:
So it lists digital key as a feature. That makes Hyundai Canada’s response a bit suspicious as the kids say. But I figured, maybe this only applies to certain trim levels. Thus I paged through the Specs section noting that in his post on Reddit he had said that he had the “Luxury” trim level and found nothing that provided any further clarity.
Here’s the thing, long time readers will remember that Hyundai Canada back in 2015 went through a bit of a PR crisis where people who were mad due to the fact that US buyers were promised Apple CarPlay and Android Auto via future software updates, but Canadians didn’t get the same treatment. Now Hyundai Canada didn’t promise this at all to Canadian customers, but likely because of the blowback from owners and perhaps my coverage of this, Hyundai Canada made good and delivered that update to Canadians for free. In short, they underpromised and over delivered.
Fast forward to this situation, it looks like to me that Hyundai Canada has done the exact opposite here. They clearly have this feature on their website. But they for whatever reason aren’t able to deliver it to Canadian consumers who buy their cars. So unless the person in that screen shot above was seriously misinformed, Hyundai Canada really has some explaining to do. Because besides the fact that any sort of “digital key” in a car is a feature that I along with many consumers would be looking for in a new car, this really has the feel of false advertising at worst. At best this is one hell of a screw up by Hyundai Canada. I’d really like to find out what Hyundai Canada has to say about this and what the actual truth is so that any potential buyer of any Hyundai vehicle knows what the deal is.. So if Hyundai Canada reads this, they can reach out to me via my about page and tell me what their side of the story is, and I will publish it as soon as I get it in my inbox.
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This entry was posted on January 18, 2024 at 9:41 pm and is filed under Commentary with tags Hyundai. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.