Yesterday, AT&T had a massive outage that I compared to the Rogers outage that happened almost two years ago. This outage like the Rogers outage was so crippling that it took out the ability to call 911, which is of course bad. It now seems that the cause of this outage is similar to the cause of the Rogers outage, which you can get details about here. Which is a software update caused this outage:
AT&T told ABC News in a statement ABC News that the outage was not a cyberattack but caused by “the application and execution of an incorrect process used as we were expanding our network.”
“We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve,” the statement continued.
The software update went wrong, according to preliminary information from two sources familiar with the situation.
Sources have told ABC News that there was nothing nefarious or malicious about the incident.
The outage was not caused by an external actor, according to a source familiar with the situation. AT&T performs updates regularly, according to the source.
Now that may be what actually happened. But clearly that’s not a good enough answer for the FBI and DHS:
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) reported, according to a confidential memo obtained by ABC News, that “the cause of the outage is unknown and there are no indications of malicious activity.” CISA is an agency within DHS tasked with monitoring cyber threats.
The FCC has been in touch with AT&T to figure out what caused the outage, according to National Security Communications Advisor John Kirby.
Kirby told reporters Thursday afternoon that DHS and the FBI were looking into the outage as well and working with the tech industry and network providers to see what can be done “from a federal perspective to enhance their investigative efforts to figure out what happened here.”
“The bottom line is we don’t have all the answers,” he said. “We’re working very hard to see if we can get to the ground truth of exactly what happened.”
Like I said yesterday in my initial post about this, AT&T will have some hard questions that they need to answer. It looks like that’s starting now. And it is likely to get more and more intense for AT&T. Sucks to be them.
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This entry was posted on February 23, 2024 at 12:02 pm and is filed under Commentary with tags AT&T. You can follow any responses to this entry through the RSS 2.0 feed.
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AT&T Outage Was Caused By A Software Update…. That Will Sound Familiar To Canadians
Yesterday, AT&T had a massive outage that I compared to the Rogers outage that happened almost two years ago. This outage like the Rogers outage was so crippling that it took out the ability to call 911, which is of course bad. It now seems that the cause of this outage is similar to the cause of the Rogers outage, which you can get details about here. Which is a software update caused this outage:
AT&T told ABC News in a statement ABC News that the outage was not a cyberattack but caused by “the application and execution of an incorrect process used as we were expanding our network.”
“We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve,” the statement continued.
The software update went wrong, according to preliminary information from two sources familiar with the situation.
Sources have told ABC News that there was nothing nefarious or malicious about the incident.
The outage was not caused by an external actor, according to a source familiar with the situation. AT&T performs updates regularly, according to the source.
Now that may be what actually happened. But clearly that’s not a good enough answer for the FBI and DHS:
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) reported, according to a confidential memo obtained by ABC News, that “the cause of the outage is unknown and there are no indications of malicious activity.” CISA is an agency within DHS tasked with monitoring cyber threats.
The FCC has been in touch with AT&T to figure out what caused the outage, according to National Security Communications Advisor John Kirby.
Kirby told reporters Thursday afternoon that DHS and the FBI were looking into the outage as well and working with the tech industry and network providers to see what can be done “from a federal perspective to enhance their investigative efforts to figure out what happened here.”
“The bottom line is we don’t have all the answers,” he said. “We’re working very hard to see if we can get to the ground truth of exactly what happened.”
Like I said yesterday in my initial post about this, AT&T will have some hard questions that they need to answer. It looks like that’s starting now. And it is likely to get more and more intense for AT&T. Sucks to be them.
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This entry was posted on February 23, 2024 at 12:02 pm and is filed under Commentary with tags AT&T. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.