The IT Nerd

It’s almost as if Bell wants to anger its customers rather than keep them. I say that because Bell is going to cut the amount of time that Bell Fibe TV customers get to store recordings in Bell’s Cloud PVR service. It used to be one year which for comparisons sake was the same as competitor Rogers does. But now according to this, it’s going to 60 days. And here’s what someone from Bell had to say about that:

A representative says the company anticipates “minimal impact” to customers since viewing of “nearly all” recordings takes place within 60 days

I bet that while Rogers in the same Toronto Star article said that they have no plans to change what they do, you can bet that they’ll be watching to see what sort of blow back that Bell gets. If it’s none, Rogers will copy what Bell does and go from one year to 60 days. If there’s significant blow back from Bell customers, they will laugh as Bell takes the heat. But I’m digressing here. The fact is that Bell is really making themselves harder and harder to chose as a telco. Sure their fibre technology, if you can get it, is top shelf. But their customer service frankly sucks, and then to top it off they do stuff like this. At some point this will come back to bite them at some point. The question in my mind, is when will that happen.

This entry was posted on April 7, 2024 at 2:05 pm and is filed under Commentary with tags Bell. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.