Uber’s 2024 Lost & Found Index Is Out

Did you lose your Santa costume riding with Uber? Because someone did…

On the heels of the total solar eclipse, Mercury is heading into Retrograde, ushering in a period of cosmic chaos that astrologists say increases forgetfulness. Naturally, we’re back with the eighth annual Uber Lost & Found Index, revealing the most surprising and most popular items left behind by riders over the past year. 

Vapes, phones and bags made the list of the most commonly forgotten items this year, but riders aren’t just leaving their everyday essentials behind – they’re forgetting everything from amethyst crystals to gold dentures to a segway – and that’s just to name a few. 

And ever wonder what the most popular days are for losing stuff? On the mornings after major partying holidays, we see an uptick in items lost on Uber rides home. The two most “forgetful” days this past year were New Year’s Day 2024 and Halloween weekend 2023 (October 29, 2023). When the party’s over, it seems Canadians leave more than just the memories behind.

Here’s Uber’s full 2024 Lost & Found Index, along with easy instructions on how Canadians can retrieve lost items.

Top 10 most forgetful cities across Canada

  1. Montreal
  2. Saskatoon
  3. Winnipeg
  4. Kingston
  5. Vancouver
  6. Hamilton
  7. Toronto
  8. Regina
  9. Edmonton
  10. Niagara Region

Top 10 most commonly forgotten items across Canada 

  1. Article of clothing 
  2. Backpack or bag 
  3. Headphones
  4. Jewellery / watch / make-up
  5. Wallet / purse
  6. Phone / camera
  7. Vape / e-cig
  8. Umbrella
  9. Laptop
  10. Watch

The most forgetful day and time in Canada 

  • New Year’s Day – 2024-01-01 
  • Halloween weekend – 2023-10-29 

The 10 most unique items lost across Canada (item and city) 

  • My girlfriend’s designer heels – Toronto 
  • Fishing rod – Vancouver 
  • Green arm cast – Winnipeg
  • Two amethyst crystals – Ottawa
  • Crocs with a “Proud to Serve” jibbitz – London, ON
  • Deep fryer – Edmonton
  • Japanese chef’s knife – Edmonton
  • A segway – Toronto
  • Gold dentures – Toronto
  • Santa costume – Calgary

The 10 most commonly forgotten items in Toronto 

  1. Article of clothing 
  2. Backpack or bag 
  3. Headphones
  4. jewelry
  5. wallet / purse
  6. phone
  7. laptop
  8. vape / e-cig
  9. watch
  10. groceries

If you’re one of those people who left something behind, look no further than this help page, which outlines the simple steps you can take the next time you leave something behind when riding with Uber. 

The best way to retrieve a lost item is to call the driver – but if you leave your phone itself in your car, you can login to your account on a computer. Please note there is a $20 fee to get your items returned, and that fee goes entirely to the driver because of the inconvenience of returning the item.

Here’s what to do:

  1. Tap “Your Trips” and select the trip where you left something
  2. Scroll down and tap “Find lost item”
  3. Tap “Contact driver about a lost item”
  4. Scroll down and enter the phone number you would like to be contacted at. Tap submit.
  5. If you lost your personal phone, enter a friend’s phone number instead (you can do this by logging into your account on a computer, or using a friend’s phone).
  6. Your phone will ring and connect you directly with your driver’s mobile number.
  7. If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.
  8. If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.

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