Archive for Uber

Uber Expands “Reserve At Airports” To More Airports

Posted in Commentary with tags on June 16, 2022 by itnerd

Today Uber is announcing a global expansion of Reserve at Airports, which is their go-to product that allows you to push a button and plan your pickup from the airport. As of Thursday, it will be available at 55 airports throughout the world, including 2 airports in Canada: Vancouver (YVR) and Montreal (YUL).

As more folks take to the skies, the airport experience can feel more stressful and uncertain than ever. That’s why Uber is focused on helping get people where they need to be as efficiently and safely as possible. So they’re expanding our Reserve at Airports product to make airport travel smoother and simpler:

Reserve at Airports includes: 

  • Early booking: Book your ride up to 30 days in advance so you know you’re set once you land.
  • Flight tracking: The integration automatically adjusts your reservation time based on flight information to ensure your driver is ready and waiting at the airport when your flight lands, whether it’s on time, early or delayed.
  • 60 minutes of wait time: If you aren’t ready to get in your ride the moment you land, your driver will wait up to 60 minutes at no additional charge.
  • Convenient pickup: Your ride will conveniently wait for you at the designated pickup area for Uber so you can step off the plane and into your ride.

Reserve at Airports is available for Uber Premier, Uber Premier SUV, Uber Black and Uber Black SUV at the following airports below. The airports in BOLD are where Reserve at Airports is newly available: 

  • Montreal (YUL), Vancouver (YVR)
  • Atlanta (ATL), Austin (AUS), Burbank (BUR), Charleston (CHS), Charlotte (CLT), Chicago (ORD + MDW), Dallas (DFW + DAL), Denver (DEN), Fort Myers (RSW), Houston (IAH + HOU), Indianapolis (IND), Jacksonville (JAX), Las Vegas (LAS), Los Angeles (LAX), Miami (MIA + FLL + PBI), Minneapolis – St. Paul (MSP), Milwaukee (MKE), Nashville (BNA), New Orleans (MSY), New York (JFK + LGA), Oakland (OAK), Orange County (SNA), Orlando (MCO), Philadelphia (PHL), Phoenix (PHX), San Antonio (SAT), San Diego (SAN), San Francisco (SFO), San Jose (SJC), Seattle (SEA), Tampa Bay (TPA), Washington DC (DCA + IAD) 
  • Bologna (BLQ), Cape Town (CPT), Johannesburg (JNB + HLA), Milan (LIN + MXP), Nice (NCE), Paris (CDG), Rome (CIA + FCO) 

Uber Celebrates 10 years In Canada

Posted in Commentary with tags on March 15, 2022 by itnerd

Launched on March 15, 2012 in Toronto, Uber is celebrating its 10th anniversary in Canada today. To celebrate, Uber is looking back on its journey in Canada and its impact on Canadians and communities through mobility, delivery, and unlocking earning opportunities. 

Uber’s mission is to create opportunity through movement. Co-founded by Calgarian entrepreneur Garrett Camp in 2010, the company was started to solve a simple problem: how do you get access to a ride at the touch of a button? More than 10 billion trips later, the company continues to build products to get people closer to where they want to be. In Canada, Uber is now in over 140 municipalities across 9 provinces, and continues to expand across all services including Uber Eats and Uber Freight. 

Over the last ten years in Canada…

  • Over 17 million people have taken a trip or ordered a delivery with Uber.
  • Drivers and delivery people earned a total of $7.8 billion since 2012.
  • Canadians have taken 500 million trips on the Uber platform.
  • Canadians have ordered over 300 million meals on Uber Eats. 
  • We’ve travelled 5.5 billion kilometres together. That’s 37 times the distance to the sun. 
  • Over 600,000 people have earned with Uber and Uber Eats. This year, there are over 100,000 active drivers and delivery people on the road across the country. 
  • Uber Eats entered Canada in 2015. In fact, Toronto was the first city Uber Eats started in. It has grown to help deliver over 300 million meals from over 60,000 restaurants. It’s been a huge boost in demand for small businesses: helping connect them with new customers from across the city, increasing orders and demand, and ultimately helping restaurants create new jobs. And during the pandemic, delivery has become an essential service. 
  • In a normal year, it is estimated that Uber saves riders over 13 million hours a year. That’s the equivalent of driving from Halifax to Vancouver over 230,000 times.

In 2020, amidst a global pandemic and an economic crisis, Uber pivoted to encourage consumers to stay home and stay safe. In these extraordinary circumstances, frontline workers trusted Uber for a safe ride, restaurants leaned on Uber Eats to transition their operations to delivery and takeout, and drivers and delivery people helped move essential items to Canadians coast to coast.

Looking forward, Uber continues to listen to people who use the platform, drivers, delivery people, and cities on how we can make the platform better. That’s why this year Uber Canada signed a historic agreement with UFCW Canada, Canada’s largest private-sector union in the food, retail, and service sectors, which provides over 100,000 drivers and delivery people on the Uber platform with strong representation. Uber Canada and UFCW Canada are also jointly advocating for industry-wide legislative standards—like at least 120% minimum earnings standard, a benefits fund that scales based on time spent on platforms, notice of termination, accident coverage, and access to workers’ rights—across the country. 

The next decade is going to be focused on sustainability. As the largest mobility platform in the world, Uber knows that their impact goes beyond their technology. They’ve made a commitment to operate a zero-emission platform globally by 2040, and in Canadian cities with supportive policies—like Montreal and Vancouver—by 2030. This year they are partnering with Plug’n Drive, a non-profit committed to accelerating EV adoption, to support drivers on the Uber platform to make the switch.

Hear from some top rated drivers on their stories from the road:

Uber Announces Temporary Fuel Surcharge

Posted in Commentary with tags on March 12, 2022 by itnerd

Uber has announced a new fee to help drivers and delivery people offset the cost of record-high gas prices beginning Wednesday, March 16. Rideshare riders will pay a $0.50 surcharge on every ride and, on Uber Eats where trips are shorter, consumer fees will be adjusted to cover the equivalent of a $0.35 surcharge on every delivery. 100% of the surcharge will go directly to drivers and delivery people. The fee is temporary but will last for at least the next 60 days. Uber plans to continue to monitor the gas price situation over the coming weeks and months and will likely make changes to the surcharge.

The temporary fee is designed to reduce the burden of high gas prices, not to cover the full cost of a tank. Earnings on the platform remain elevated compared to historical trends. However, Uber knows that increases at the pump have impacted earnings of drivers and delivery people. 

Long term, Uber continues to work to encourage drivers and delivery people to make the switch to electric vehicles, which will both limit the impact of the volatility in fuel prices and lower emissions. Uber has made a commitment to operate a zero-emission platform globally by 2040, and in Canadian cities with supportive policies—like Toronto, Montreal and Vancouver—by 2030. 

  • Earlier this year, Uber announced a partnership with Plug’n Drive to create and offer webinars as well as host test drive opportunities for drivers. This will give drivers the opportunity to learn about the total cost of owning an EV and the benefits of making the switch from gas to electric. 
  • Last fall Uber announced a partnership with Greenlots, a member of Shell Group, to create three new charging stations in Vancouver to increase EV charger access exclusively for drivers and delivery people on the Uber platform. It will offer discounted rates to make public charging more affordable than charging at home. 
  • Drivers who switch to EVs can enjoy higher earnings potential due to Uber’s Green Future Program, which provides incentives – such as $1 more per trip up to $4,000 annually – for drivers to transition from gas-powered vehicles to EVs.

Bill Splitting On Uber Eats Is Here

Posted in Commentary with tags on March 9, 2022 by itnerd

As pandemic restrictions lift and people begin to safely gather again and workers return to the office, Uber Eats has created three new features to help people effortlessly share meals together.

  • Bill splitting: Uber knows when people get together, they order meals through Uber Eats. They also know that they don’t always like the financial responsibility of footing the bill. They get it. Now, for the first time ever on the app, you can create a group order and split the bill. Once you (the host) select a restaurant, you can invite others to join the order and decide whether to pay for everyone or split the bill. 
  • Deadlines: Once a host creates a group order, they can set a checkout deadline that works best for their crew. Deadlines can be set up to seven days in advance, so everyone has plenty of time to get their order in. Hosts can ‘set it and forget it’ with auto-checkouts at the deadline, or opt to place the order manually when the deadline expires.
  • Auto-reminders: Say goodbye to constantly reminding people to place their order. Let Uber Eats do that for you! The app will remind everyone to get their orders in on time, so you don’t have to.

Fare-splitting in the Uber Rides app is a beloved feature, thus Uber is particularly thrilled to bring this common-sense functionality to Eats.

Uber Now Allows You To See The Details Behind Your Star Rating As A Passenger

Posted in Commentary with tags on February 16, 2022 by itnerd

Available today, every Uber rider can now see exactly how their rating is calculated via the new Privacy Center in the Uber app. Riders can see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. I’ve included an animated GIF below that shows this in action:

To access the Privacy Center and ratings breakdown in the app:

  • In the settings menu, tap privacy and then Privacy Center
  • In the Privacy Center, swipe to the right and click on the “would you like to see a summary of how you use Uber” tile
  • Scroll down to the “browse your data” section and tap on “View my ratings” to see the breakdown

If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: 

  1. Pack it in, pack it out: Drivers shouldn’t have to clean up after your mess. Always make sure to take your trash and any other belongings with you. Don’t leave a mess behind. 
  2. Buckle Up: Studies show that unbuckled passengers in the back seat can put the driver at greater risk of injury in a crash. So always remember to buckle up for your and the driver’s safety. 
  3. Be ready: Remember that drivers’ time is valuable and they shouldn’t have to wait for you. A smooth pickup is better for everyone so be ready to go when the driver arrives.
  4. Treat everyone and everything with respect: As outlined in our Community Guidelines, we want riders and drivers to feel safe, respectful, and positive. Always treat your driver and their vehicle as you would want to be treated. 
  5. Don’t slam the door! It is easy to accidentally slam a door if you aren’t thinking about it, and drivers have consistently cited door slams as a reason why they deduct stars.   

Uber has a blog post that has some more information as well.

Aeroplan & Uber Canada Unveil Expanded Partnership

Posted in Commentary with tags on December 15, 2021 by itnerd

Aeroplan is pleased to announce an expanded loyalty partnership with Uber Canada, giving Aeroplan members in Canada the opportunity to earn points on Uber Eats and Uber Rides purchases when they link their accounts.

Starting today, Aeroplan members based in Canada will be able to earn the following when linking their Aeroplan and Uber accounts:

  • 1 Aeroplan point per $1 spent on eligible Uber Eats orders over $25 in Canada;
  • 1 Aeroplan point per $1 spent on Uber Airport Rides (all ride types including Uber X) and Premium Rides (including, UberXL, Uber Comfort, Uber Black, Uber Select etc.) in Canada and the U.S.;
  • 2 Aeroplan points per $1 spent on Uber Premium Airport Rides in Canada and the U.S.;
  • Plus, every time Aeroplan members take 10 Uber rides in Canada or the U.S., they’ll receive a $20 CAD Air Canada flight credit.

This partnership is an extension to September’s announcement, where Aeroplan Credit Cardholders received a free Uber Pass membership, unlocking unlimited $0 Delivery Fees on eligible food and grocery orders, ride discounts and additional perks with a free Uber Pass membership.

Additional Partnership Benefits:

  • New Uber Eats users get an extra 1,000 Aeroplan bonus points for their first order;
  • New Uber riders will get an extra 1,000 Aeroplan bonus points for their first ride;
  • All Aeroplan members can redeem their points for Uber gift cards and a 3-month Uber Pass membership at the Aeroplan eStore. Linked members can redeem for both at a discounted number of points;
  • Aeroplan credit cardholders get a free Uber Pass membership for 3, 6 or 12 months.

How to link your Aeroplan and Uber accounts:

  1. Open the Uber or Uber Eats app and tap the menu on the top left corner;
  2. Tap ‘Settings,’ and scroll down to tap ‘Aeroplan’ under the Rewards section, then tap ‘Link Account’ and then log into your Aeroplan account;
  3. Once accounts are linked, you will start earning points on qualifying Uber Eats orders and qualifying rides.

How to activate your free Uber Pass membership:

  1. Open the Uber or Uber Eats app and tap the menu on the top left corner;
  2. Add your eligible Aeroplan credit card to your Uber account;
  3. Activate your free Uber Pass membership and use your Aeroplan credit card when paying for qualifying purchases (the same one used to activate your free membership). 

For more information on the partnership, please visit:

Uber Canada And The Forum Partner On Free Programming For Self-Identified Women Entrepreneurs

Posted in Commentary with tags on November 19, 2021 by itnerd

To celebrate Women’s Entrepreneurship Day, Uber Canada and The Forum announced The Forum Growth Series – new programming for self-identified women entrepreneurs to take their businesses to the next level. This programming will support 500 entrepreneurs through free, half-day programs that cover everything from scaling and growing a business, to digital marketing and profitability. Programming will be offered virtually, with unique programs designed for both English and French entrepreneurs. 

The Forum Growth Series is part of Uber’s ongoing commitment to provide new learning opportunities and resources for drivers and delivery people on the Uber platform. 74% of drivers and delivery people describe their hours on the platform as part-time, and they take advantage of the flexibility on Uber to focus on other projects—starting a small business, building a career, or helping them and their families get ahead. Through investments in learning and education, Uber has been focused on helping people get more out of working on Uber both on and off the road. 

The Forum was a natural fit for a partnership, as their mission is to help women entrepreneurs access the resources & community they need to thrive in business. The Forum Growth Series will bring in industry experts and experienced entrepreneurs to connect with participants via live sessions and share their knowledge. The Forum will also offer additional access to 12 months of 1:1 mentorship, access to weekly calls with other women entrepreneurs, and access to a sharing platform where entrepreneurs across Canada can connect, ask questions, and share knowledge.

This programming builds on work done earlier this year, including a partnership with Rosetta Stone so that drivers and delivery people can learn a new language for free. Uber also rolled out letters that drivers and delivery people can download that describes the work they’ve done while using the Uber app. The letter is on Uber’s letterhead and can be used as evidence of their experience in job or other applications. 

Registration is now open, with programming going live in February. Women entrepreneurs can sign up here. This programming is open to self-identified women drivers, delivery people, restaurateurs or their family members. 

Uber Canada & Greenlots Launch Pilot Project To Encourage EV Adoption In Vancouver

Posted in Commentary with tags on November 10, 2021 by itnerd

Today, Uber announced that it will launch an electric vehicle (EV) charging pilot project in Vancouver, British Columbia. Uber will partner with global EV charging solutions leader, Greenlots, a member of the Shell Group that is soon to become Shell Recharge Solutions in 2022, to install three new fast-charging stations in locations with high rideshare utilization. This is Uber’s first partnership in North America designed to increase EV charger access exclusively for drivers and delivery people on Uber in public areas. The goal of the project is to increase EV adoption in the city, and use the pilot’s learnings to increase EV adoption in other cities where Uber operates in North America. 

Vancouver currently has the highest percentage of low-emission vehicles on Uber across all Canadian markets, but access to public charging options remains a key barrier in the city. The new charging locations will be in downtown Vancouver, Metropolis at Metrotown, and the final station to be confirmed. All three stations will open in January 2022, and will offer discounted charging rates to make public charging more affordable than charging at home.

This pilot is a continuation of Uber’s ongoing work to become a zero-emission mobility platform by 2040. Earlier this year, Uber rolled out Uber Green, Uber’s low-emissions ride option, to 16 cities across Canada. Drivers using an EV receive an incentive of $1 incremental in earnings for every trip made on the platform. Uber also launched Uber+Transit earlier this month in Ontario, which offers users convenient routes that combine local transit with an Uber ride. Uber also offers various resources to drivers and delivery people looking to make the switch to an EV including the EV calculator, which helps inform drivers of the cost of ownership, subsidies, and local benefits available when making the switch to an EV. 

Uber’s partnership with Greenlots on this pilot was a natural fit. Greenlots brings extensive experience providing turnkey solutions scaled to the specific electrification requirements of light, medium and heavy-duty fleets. Support for Uber includes site acquisition, system design and installation, and site operation tools. 

Based on behaviour and adoption rates, the Uber and Greenlots pilot project in Vancouver can act as a blueprint that can be replicated in urban hubs across North America. British Columbia’s Zero-Emission Vehicles Act (ZEV Act) along with programs like the City of Vancouver’s Climate Emergency Action Plan have created a framework that has encouraged a shift to electric in the region. The transition is also inclusive of populations that were once difficult to reach. For example: Vancouver requires 100% of new multi-unit residential buildings to include EV charging, and recently passed similar requirements for non-residential developments.

Wider access to EV charging can increase exposure and buying options, and influence EV adoption across Uber’s vast driver and customer network, to help electric go mainstream. With Uber’s scale, more electric miles would be completed in urban areas, and more charging on city networks. This would help strengthen charger accessibility within communities, and lead to lower battery costs, two significant barriers to EV adoption. 

Uber & CBCC Launch Black Business Direct

Posted in Commentary with tags on October 25, 2021 by itnerd

This week marks Black Small Business Week and to celebrate the moment, Uber and the Canadian Black Chamber of Commerce (CBCC) have launched Black Business Direct – the newest national digital directory by a national Black led non-profit organization. Black Business Direct is free to join, and free to view, and will be a comprehensive, easy to access resource that Canadians can use to discover and support local Black-owned businesses. 

Black Business Direct builds on shared efforts to develop a community-based platform that engages Black-owned business owners. From surveys to regional and crowd-sourced lists, the Black community has always worked to build and sustain a living listing of Black-owned restaurants, retail shops, vendors, and entrepreneurs. Uber announced the partnership last year, spending time engaging with the community to better understand their needs. Now, with Uber Canada’s support, Black Business Direct can continue to grow and support more businesses. 

You can read more in Uber’s newsroom.

New Uber Eats Update Lets You Search With Emojis For Your Favourite Food

Posted in Commentary with tags on September 22, 2021 by itnerd

Have you ever been walking from work and had a craving for takeout, only to learn that the restaurant is miles away from you? You’re not alone. As many as 8 out of 10 Uber Eats users tell us they face this issue and have switched to other map apps to search for nearby food. 

Consider that an issue of the past with Uber Eats new searchable pickup maps – launching today.

For the first-time ever, users across the world can search for one of Uber Eats’ 700,000 local restaurants or merchants on our pickup map with food emojis! 🌮 🍜  🍕 🍣 🥗

Simply open the Uber Eats and choose pickup, then type what you’re looking for in-app map, (using words or emojis), and see what’s nearby (including the exact distance from your selected location). 

Here’s a video of this new feature in action: