ASUS Pledges To Do Better When It Comes To Their Shady Warranty Claim Behaviour…. And I Don’t Buy What They Are Saying
You might recall that earlier this week, I posted a story about ASUS doing all sorts of shady things when it came to warranty claims that were sent into ASUS by customers, and their crappy tech support. When it comes to the first part, I said this:
That brings me to the second point. Which is ASUS not supporting their customers warranty claims by bullying them into paying for repairs that they don’t need.
I encourage you to look at the original story as it goes into way more detail about this. This morning I woke up to this document from ASUS trending on Reddit. ASUS is claiming that based on the feedback that surfaced in the last few days, they will be making changes to their RMA process and they apologize for any “communication of frustration”.
The thing is that I don’t buy this at all. This is not the first time that ASUS has been in a situation like this. Last year Gamers Nexus highlighted ASUS and their questionable behaviour in terms of their motherboards and how they worked with AMD Rizen 7000 CPUs. Which at the time was not well. The TL:DR is this: Some users had problems with their Ryzen 7000 processors on Asus motherboards. And ASUS completely mishandled the situation in epic fashion, resulting in tech YouTube calling them out on it. Gamers Nexus was one of the loudest voices on YouTube calling them out as evidenced by this video:
As a result, ASUS had to do all sorts of damage control to deal with this issue. And they pledged to do better. Here’s the Gamers Nexus video that details that:
Fast forward to today and ASUS is again pledging to do better when they are caught red handed in a bad situation, and tech YouTube calls them on it. What this looks like to me is not a genuine attempt to address their issues and make things better for their customers, but more of a “let’s say something that sounds warm and fuzzy to make this go away as quickly as possible.” In other words, I am calling BS on this.
My advice from earlier this week remains the same. In short, don’t buy ASUS products as they need to be taught a lesson that this sort of behaviour isn’t acceptable and has a cost to it. And this change to their RMA process doesn’t change the fact that this company has issues that have a direct impact on you the consumer should you need assistance from them. There are plenty of other companies who have better service than ASUS. And you should make sure those companies get your hard earned money instead of ASUS.
This entry was posted on May 16, 2024 at 12:52 pm and is filed under Commentary with tags Asus. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
ASUS Pledges To Do Better When It Comes To Their Shady Warranty Claim Behaviour…. And I Don’t Buy What They Are Saying
You might recall that earlier this week, I posted a story about ASUS doing all sorts of shady things when it came to warranty claims that were sent into ASUS by customers, and their crappy tech support. When it comes to the first part, I said this:
That brings me to the second point. Which is ASUS not supporting their customers warranty claims by bullying them into paying for repairs that they don’t need.
I encourage you to look at the original story as it goes into way more detail about this. This morning I woke up to this document from ASUS trending on Reddit. ASUS is claiming that based on the feedback that surfaced in the last few days, they will be making changes to their RMA process and they apologize for any “communication of frustration”.
The thing is that I don’t buy this at all. This is not the first time that ASUS has been in a situation like this. Last year Gamers Nexus highlighted ASUS and their questionable behaviour in terms of their motherboards and how they worked with AMD Rizen 7000 CPUs. Which at the time was not well. The TL:DR is this: Some users had problems with their Ryzen 7000 processors on Asus motherboards. And ASUS completely mishandled the situation in epic fashion, resulting in tech YouTube calling them out on it. Gamers Nexus was one of the loudest voices on YouTube calling them out as evidenced by this video:
As a result, ASUS had to do all sorts of damage control to deal with this issue. And they pledged to do better. Here’s the Gamers Nexus video that details that:
Fast forward to today and ASUS is again pledging to do better when they are caught red handed in a bad situation, and tech YouTube calls them on it. What this looks like to me is not a genuine attempt to address their issues and make things better for their customers, but more of a “let’s say something that sounds warm and fuzzy to make this go away as quickly as possible.” In other words, I am calling BS on this.
My advice from earlier this week remains the same. In short, don’t buy ASUS products as they need to be taught a lesson that this sort of behaviour isn’t acceptable and has a cost to it. And this change to their RMA process doesn’t change the fact that this company has issues that have a direct impact on you the consumer should you need assistance from them. There are plenty of other companies who have better service than ASUS. And you should make sure those companies get your hard earned money instead of ASUS.
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This entry was posted on May 16, 2024 at 12:52 pm and is filed under Commentary with tags Asus. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.