You might recall that I along with Spotify users of their Car Thing product called them out for deciding to brick perfectly good devices because they didn’t want to support it anymore. I am guessing that some PR expert at Spotify told management that this wasn’t a good look because Engadget is now saying that Spotify will offer refunds if you have a valid receipt:
The company told Engadget on Thursday that, as of last Friday, customers with proof of purchase (like an emailed invoice) can contact customer service and get their money back for the vehicle streaming device.
If that’s you, then you need to find that receipt and contact Spotify. While this about face is a good thing for users of Car Thing, it honestly shouldn’t have taken this backlash for Spotify to do the right thing. On top of that, I tripped over this by accident. Thus I have to assume that Spotify isn’t wanting this to be widely known. But that’s the cynic in me talking becauseI’m sure that Spotify is a company that always wants to do the right thing.
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This entry was posted on June 2, 2024 at 9:02 am and is filed under Commentary with tags Spotify. You can follow any responses to this entry through the RSS 2.0 feed.
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Spotify Appears To Be Quietly Walking Back How It Is Handling The Car Thing Fiasco
You might recall that I along with Spotify users of their Car Thing product called them out for deciding to brick perfectly good devices because they didn’t want to support it anymore. I am guessing that some PR expert at Spotify told management that this wasn’t a good look because Engadget is now saying that Spotify will offer refunds if you have a valid receipt:
The company told Engadget on Thursday that, as of last Friday, customers with proof of purchase (like an emailed invoice) can contact customer service and get their money back for the vehicle streaming device.
If that’s you, then you need to find that receipt and contact Spotify. While this about face is a good thing for users of Car Thing, it honestly shouldn’t have taken this backlash for Spotify to do the right thing. On top of that, I tripped over this by accident. Thus I have to assume that Spotify isn’t wanting this to be widely known. But that’s the cynic in me talking becauseI’m sure that Spotify is a company that always wants to do the right thing.
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This entry was posted on June 2, 2024 at 9:02 am and is filed under Commentary with tags Spotify. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.