The IT Nerd

You might recall that I along with Spotify users of their Car Thing product called them out for deciding to brick perfectly good devices because they didn’t want to support it anymore. I am guessing that some PR expert at Spotify told management that this wasn’t a good look because Engadget is now saying that Spotify will offer refunds if you have a valid receipt:

The company told Engadget on Thursday that, as of last Friday, customers with proof of purchase (like an emailed invoice) can contact customer service and get their money back for the vehicle streaming device.

If that’s you, then you need to find that receipt and contact Spotify. While this about face is a good thing for users of Car Thing, it honestly shouldn’t have taken this backlash for Spotify to do the right thing. On top of that, I tripped over this by accident. Thus I have to assume that Spotify isn’t wanting this to be widely known. But that’s the cynic in me talking becauseI’m sure that Spotify is a company that always wants to do the right thing.

First some background. Back in October 2021, Spotify announced the Car Thing. This was a $90 USD device that went in your car and allowed you to stream from Spotify in your car. The device had a 4-inch touchscreen and knob for easy navigation, as well as support for Apple CarPlay, Android Auto, and voice control. But you needed a data connection of some sort and you also needed to be a Spotify Premium account holder to use it. I at the time questioned how useful this would be. But clearly Spotify felt there was a need for this device. Though it killed the product in 2022 as I am guessing that the money wasn’t rolling in because this product existed.

Fast forward to earlier this week when it was announced by Spotify that it was going to remote brick this device and users could dispose of it responsibly as e-waste. Effectively, Spotify was killing the product and making sure there was no possibility that it could return.

Cue the outrage on multiple fronts. Reddit and Spotify own forum among other places were soon filled with angry owners of the device venting their frustration at the company for this move. Some called this move unacceptable and many wanted a refund. Some even wanted the company to open source the device to keep it alive. Thus while I had my reservations about the usefulness of such a device, there are clearly many who found it useful.

Here’s my thoughts on this. What this seems like to me is that Spotify used its user base as a beta test group for a product. And now they want to kill the product because it didn’t work out the way the company wanted it to. Which is code for it didn’t make Spotify a pile of money from this device. Now if someone wants to pay up to be part of this beta test, is up to them. But for Spotify to brick the device and tell users to throw it away is completely unacceptable. Yes they did say to dispose of it responsibly as e-waste, but that’s still the wrong message. Because the message I would be getting if I were a Spotify customer is not to support them in terms of getting any other piece of hardware that they might come out with. And in an extreme case, I might be rethinking my support of Spotify in general. As in cancelling my subscription. So far from what I can tell, Spotify really isn’t saying anything than what is in the document that I linked to above. Nor have they answered questions about the possibility of open sourcing the device. But if they did open source the device, it would make them look a whole lot better than they do right now. Spotify really needs to recognize that they have stuffed the handling of this situation and rethink this. Because right now, they look like a bunch of clowns who don’t care about this subset of their user base. And for those like me who don’t have a Spotify account and who are watching this from afar, this situation and how it is being handled doesn’t give me an incentive to get a Spotify account. Even a free one.

Over to you Spotify. Though given your past track record in handling bad situations, I fully expect you to continue to screw up the response to this bad situation.

I haven’t written about Spotify for a while now. At least not since the whole Joe Rogan thing blew up. But I’m writing about it today because according to CNBC Spotify is rolling out a COVID19 disclosure tab in content that mentions COVID19.

Spotify is rolling out a Covid content advisory tab on podcasts and other content that mentions the coronavirus.

Spotify promised the feature, a small blue tab that directs to its Covid-19 information hub, nearly two months ago. It comes after a handful of musicians and creators boycotted the platform for its airing of “The Joe Rogan Experience,” which they say spread Covid-19 vaccine misinformation.

So why did it take them two months to roll this out? The fact that it took them this long would be laughable if it weren’t so serious. You have to wonder if they really take this seriously. My guess is no.

Rock legend David Crosby had a few things to say about Spotify, and Stereogum was there to report on it. First off, he has had his solo music yanked from Spotify, becoming the latest artist to ditch the company. Here’s the back story:

Of course I had to ask Irving [Azoff]. He holds my publishing. The amazing and really wonderful thing is both [Azoff’s company] Iconic and BMG went along with it. They said, “If that’s what you feel you have to do, we’ll go along with it.” I was stunned. That is not normal corporate behavior. Normally they go for the dollar and the quickest possible answer. They don’t go for that, they don’t do that. They don’t support a moral stand.

With me, you have to understand — I don’t like Spotify. I don’t like any of the streamers, because they don’t pay us properly. Their proportion is wrong. They’re making billions with a b and they’re paying out pennies with a p. That’s not OK. It’s not OK in that it took away half my income, and it’s not OK in that, especially, it makes it impossibly difficult for young people to make it in the business. It doesn’t pay them anything. It’s wrong. I don’t like Spotify on purpose because of that. I don’t like their quality level either. They bum up the signal pretty badly. But they and all the other streaming services are ripping us off. They’re quite happy with it. They have no intention of changing it.

Frankly, streaming is the thing of the future. You’re not going to see any physical objects, in film or music. It’s going to keep going this way. But it isn’t right and I don’t have to shut up and pretend that it’s right because I want their money. I don’t want their money. I want what I had. I’m not willing to lick their boots because I need their pitiful $1.57 they’re paying me. They’re not doing the right thing, and in the long run it will get them. In some kind of karmic thing, it’s going to come around and crush them. I don’t know what it’ll be, but I hope it’s soon. I really don’t like how they’re all sticking together and staying with it.

That’s a pretty blunt assessment of streaming services in general. But he goes further by commenting on Spotify when it comes the quality of it’s broadcasts:

No, I don’t want to be in there. I don’t like ’em and their quality’s lousy and their payscale’s lousy and I don’t want anything to do with them.

On the quality front, pretty much any other streaming service has better quality than Spotify.

And then he comments on Spotify as a company:

I don’t see them growing a conscience. I don’t believe there are good people working there. If they were good people, they wouldn’t work there. They’re not going to suddenly grow some balls and stand against the trend. They’re not going to feel the need to do the right thing. They’re going to keep on collecting money and being shitty to the world. That’s what we have to deal with.

If I were working for Spotify and I read that, I’d be reconsidering my life choices. And if I was Daniel Ek who is the CEO of Spotify….. Well, he likely doesn’t care as he’s in with Joe Rogan to the tune of at least $200 million. So he’s clearly chosen which side of history he’s going to be on.

The whole interview is worth a read. And I suspect that this will be read by people in the corner offices in Spotify. Whether they use this as a catalyst to reconsider how they have handed this situation is an entirely different discussion.

From the “boy they must have been desperate” department comes a story from the New York Times that cites two sources who both say that Spotify didn’t pay $100 million to land Joe Rogan. It was actually at least $200 million:

To help propel Spotify into its next phase as an all-purpose audio juggernaut, and further challenge Apple and Google, it wanted a superstar podcaster, much as Howard Stern helped put satellite radio on the map in 2006. Spotify executives came to view Joe Rogan — a comedian and sports commentator whose no-holds-barred podcast, “The Joe Rogan Experience,” was already a monster hit on YouTube — as that transformative star.

In May 2020, after an intense courtship, Spotify announced a licensing agreement to host Mr. Rogan’s show exclusively. Although reported then to be worth more than $100 million, the true value of the deal that was negotiated at the time, which covered three and a half years, was at least $200 million, with the possibility of more, according to two people familiar with the details of the transaction who spoke anonymously because they were not authorized to discuss it.

The $100 million figure certainly explained why despite all the noise around Rogan, Spotify refused to dump him. But if the figure is actually $200 million or more, then this has to be an all in moment for Spotify as you have to imagine that they simply can’t walk away from all that cash regardless of how problematic he is. Which to be frank says a lot about Spotify as a company. Which is that they are willing to do anything to be the top audio platform out there.

Maybe Neil Young was right and Spotify employees should leave while they still have a soul. Because clearly Spotify doesn’t have one.

There’s a song by Jay-Z called “99 Problems”. Well Spotify has at least 99 problems and adding to that list is this story from The Guardian where they are now being accused of pushing anti-vax content to subscribers:

Songs that claim Covid-19 is fake and describe the vaccines as “poison” are being actively promoted to Spotify users in playlists generated by its content recommendation engine.

Tracks found on the world’s largest music streaming service explicitly encourage people not to get vaccinated and say those who do are “slaves”, “sheep”, and victims of Satan. Others call for an uprising, urging listeners to “fight for your life”.

“They fooled the whole world with PCR testing. The thought police are patrolling. Can’t you see what’s unfolding?” say the lyrics of another, adding: “The whole thing ends once the people have risen.”

Spotify this weekend removed several of the songs flagged to it by the Observer, which it said breached rules banning content that promotes “dangerous, false, or deceptive content about Covid-19” that may pose a threat to public health.

Before being removed, the songs could be easily found using keywords through Spotify’s search tool. But they were also actively promoted to users who express interest in similar songs via automatically generated playlists, potentially bringing them to a far wider audience.

So in short, Spotify isn’t policing this content at all. And only when they get caught in a “gotcha” moment do they remove the content. Unless you’re Joe Rogan of course. As much as I’d like to think that Spotify is just asleep at the switch here, my ability to get them the benefit of the doubt went out the door when they sided with Joe Rogan and all the various issues he brings to Spotify. I think it’s becoming clear which side of the fence that Spotify is on. Which means that if you don’t like what they are all about, and you’re a subscriber of Spotify, you should just #DeleteSpotify.

I am beginning to wonder what it will take for Joe Rogan to be punted from Spotify. Or put another way, what line does he have to cross before Spotify says that having him on their platform isn’t worth it. I ask this question because Yahoo News has a story on the latest source of outrage related to Rogan via his latest podcast episode. Brace yourselves:

Speaking with stand-up comic Akaash Singh during a three-hour interview, Rogan said that boys who have sexual relationships with older women are “going to be fine” provided that the woman is not “gross”.

The pair discussed a female friend of Rogan’s who allegedly had an affair with a 30-year-old teacher when she was in high school, and the songs that have inspired men to write about lusting after underage women.

Referencing The Police’s “Don’t Stand So Close To Me” or Gene Simmons “Christine Sixteen”, Rogan noted: “No one would write a song about that today. You’d be like, wait a minute, are you saying you want to f*** kids? Is that your song? Hey! No! I’m not gonna – I’m just saying don’t stand so close to me.”

Rogan continued that the “crazy thing” is that “no one gives a f*** if it’s a 15-year-old boy and a 30-year-old lady” before Singh interjected: “G’s up.”

I seriously need a shower after reading that because this is just gross and wrong on so many levels. Including the fact that if you look at Spotify’s own platform rules, this appears to violate those rules. Let me illustrate what rule he’s violated:

And what happens if you break those rules? This is what is supposed to happen:

As far as I am aware, Rogan’s podcast is still there.

So I once again ask this question. At what point does Spotify decide that Rogan needs to be punted from their platform? Or is Daniel Ek (CEO of Spotify) and company simply holding their noses while they hope that their $100 million gamble pays off for them. Assuming that the world doesn’t join the #DeleteSpotify movement first.

Clearly Neil Young is not done with Spotify just yet. As if to stir the pot some more, Young posted on his official website a number of thoughts. Including this:

To the musicians and creators in the world, I say this:
You must be able to find a better place than SPOTIFY to be the home of your art. 

To the workers at SPOTIFY, I say Daniel Ek is your big problem – not Joe Rogan. Ek pulls the strings.
Get out of that place before it eats up your soul. The only goals stated by EK are about numbers – not art, not creativity.
Notice that EK never mentions the Medical Professionals who started this conversation. Look, one last time – at the statements EK has made.

Then be free and take the good path.

Seeing as Spotify employees have had some issues with the course that CEO Daniel Ek has taken, this isn’t going to help Ek in terms of quieting things down. And as for musicians taking their music off of the platform, that only works if you either own your music or have control of it. But it is a provocative statement that may find some takers in the coming days.

Clearly this isn’t over. Not by a long shot.

I admit that this sounds like what Neil Young said right before he pulled his music from Spotify. But I believe that with the revelations over the weekend of Joe Rogan being overtly racist on his podcast The Joe Rogan Experience, I think Spotify is reaching a point where they are having a rubicon moment. Because having a guy who spreads COVID mis-information is bad enough. But add racism to the mix and I believe that Spotify is in a whole world of hurt as that’s another rallying point for those on the #DeleteSpotify side of the fence.

And I think that Spotify knows this because Newsweek is reporting that Daniel Ek has addressed the racism charges via an internal memo to staff:

In a letter sent to staff, Ek addressed Rogan’s use of racial slurs and derogatory comments about Black people and confirmed the removal of certain episodes.

“Not only are some of Joe Rogan’s comments incredibly hurtful—I want to make clear that they do not represent the values of this company,” Ek wrote in the memo obtained by The Hollywood Reporter.

“I know this situation leaves many of you feeling drained, frustrated and unheard.”

Ek goes on to say that the company has spoken with Rogan about “some of the content in his show, including his history of using some racially insensitive language.”

Following these chats “and his own reflections,” Ek said that Rogan “chose to remove a number of episodes from Spotify.”

Despite “strongly condemning” Rogan’s comments, Ek said he does “not believe that silencing Joe is the answer” and that “canceling voices is a slippery slope.”

So if that’s going on inside his company, you have to imagine what’s going on outside. While Twitter isn’t the gold standard of exactly figuring out what public sentiment is, it does give one a sense of what people think. Here’s a few examples that I found:

That last Tweet is telling because the narrative is starting to become that Spotify supports what Joe Rogan does. Even if that includes racism. If you’re in Spotify’s PR department, that’s got to send shivers down your spine. And again, I think that Spotify knows this. Here’s why I say that via the same Newsweek article that I linked to above:

Ek then pledged $100 million—the same reported figure paid for the exclusive Rogan deal—to licensing, developing, and marketing music and other audio content by creators from historically marginalized groups.

It seems to me that this is an attempt by Ek to distance the company from Rogan. But I am not sure that will be enough. With these latest racism charges, it’s way too late for that if you’re Spotify to distance yourself. And I think you now need to make a choice if you’re Spotify. Do you choose your subscribers, or do you choose Joe Rogan? Because as their troubles with the former mount, it’s becoming clear that Spotify cannot have both and they need to make a choice.

Choose Wisely Spotify.