ServiceNow & AWS Unveil New AI Capabilities to Transform Enterprises

ServiceNow and Amazon Web Services (AWS) recently announced the expansion of their strategic partnership, unveiling cutting-edge AI-driven capabilities to help businesses streamline operations and compete on a global stage.

Highlights for Canada: 

  • Expansion to Canada in 2025: This partnership’s growth into Canada will deliver enhanced value to industries such as telecom, technology, finance, education, and retail. 
  • Canadian Enterprise Success: Companies like Bell Canada are already leveraging this collaboration to achieve significant cost savings and outstanding results. John Watson, President, Bell Business Markets, AI and FX Innovation notes, “By harnessing the Now Platform’s advanced automation and AI capabilities powered by AWS, we are driving operational excellence and delivering even greater value to our customers.” 
  • Critical Moment for Canada: With AI adoption in Canada still at just 35%, this announcement is poised to break barriers to productivity and drive comprehensive digital transformation across the country. 

What’s New: 

  • Enhanced GenAI Workflows: A new connector enables seamless use of multimodal models developed and trained on Amazon Bedrock, powering advanced Generative AI workflows on the Now Platform. 
  • Automation & Integration Upgrades: New solutions for managing security incidents and procurement are available on AWS Marketplace, simplifying complex enterprise needs. 

This partnership represents a milestone in the collaboration between ServiceNow and AWS, combining AWS’s advanced cloud capabilities with ServiceNow’s innovative solutions to empower businesses to maximize cloud value, enhance digital experiences, and redefine GenAI-powered workflows. 

For more details, you can read the full press release, here.

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