Archive for ServiceNow

ServiceNow Partners w/ IBM To Automate IT & Releases New IoT Solution & COVID Testing App

Posted in Commentary with tags on October 15, 2020 by itnerd

The stakes have never been higher for enterprises – in order to survive, it’s crucial for them to enhance employee productivity, get full visibility into their operational footprint, and respond to incidents and issues in real-time.

ServiceNow and IBM today announced a strategic partnership to help enterprises around the globe automate IT. The partnership includes a first-of-its-kind joint IT solution – combining IBM’s Watson AIOps with ServiceNow’s IT Service Management and IT Operations Management Visibility – that equips companies with the tools they need to drive greater efficiency, reduce risk, and lower costs in IT across their organizations.

The company also released new products to help businesses and employees manage work in the wake of COVID-19 and sustain business continuity, including:

  • Launching Connected Operations, a powerful new solution that bridges IoT data with ServiceNow digital workflows so enterprises can monitor and manage critical infrastructure, break down data siloes, and pursue new business models (like goods-as-a-service). You can find more informationhere.
  • Updates to the ServiceNow Safe Workplace app suite, including a new Health and Safety Testing app to streamline the process for requesting and receiving test results from employees. You can find more information on today’s release – including a new Safe Workplace Experience for Now Mobile and enhanced contact tracing capabilities with Zebra Technologies’ MotionWorks Proximity solution – here.

ServiceNow Delivers New Native Workflows In Microsoft Teams To Create The Future Of Work

Posted in Commentary with tags on September 23, 2020 by itnerd

At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams. 

Teams is Microsoft’s fastest-growing business app ever. That was true in 2018, long before lockdowns started driving up numbers for remote work and learning. As of April 29, Microsoft Teams had 75 million daily active users, up 70% from just six weeks prior. That month, Microsoft saw more than 200 million meeting participants in a single day, generating more than 4.1 billion meeting minutes. 

The new capabilities announced today include: 

  • Employee experiences in Microsoft Teams: Companies want to provide employees with support for whatever tools and devices they choose to use. By embedding ServiceNow natively within Teams, employees can submit requests, receive updates on in-progress requests, take action on notifications, chat with virtual agents for automated assistance, and connect with live agents when virtual agents cannot assist – all without ever leaving Microsoft Teams. 
  • Agent capabilities in Microsoft Teams: Agents spend most of their time in ServiceNow IT Service Management but want to more easily leverage the collaboration functionality in Teams to communicate with employees and collaborate with other agents. Now, agents can use Notify to launch the Teams client to engage with peers directly, push major incident updates to business stakeholders, and open direct chats with employees from an incident or request.  When used with the new Teams Meeting Extensibility feature, ServiceNow workflows enable agents to be more productive by resolving major incidents directly from within a Microsoft Teams meeting.  

The new capabilities are available for select customers as part of the Beta program today.  

Today’s updates come on the heels of the ServiceNow Now Platform Paris release, which features several high-demand Microsoft integrations to help enterprises accelerate their digital transformation journeys. Customers can use these integrations to: 

  • Optimize hybrid cloud spending and usage with Microsoft Azure support for ServiceNow Cloud Insights,
  • Streamline new hire onboarding with ServiceNow employee experiences and Microsoft Azure Active Directory, and
  • Gain greater control and visibility into organizational assets with ServiceNow Software Asset Management and Microsoft Azure Active Directory.

Additionally, the ServiceNow Virtual Agent Lite plugin for Microsoft Teams, also released in Paris, offers a limited version of Virtual Agent for IT Service Management standard customers. It launched with three prebuilt conversations for common IT support requests. These keyword-based conversations run in the web chat client and in a virtual agent messaging integration with Microsoft Teams.  

Today’s announcement furthers the companies’ partnership announcement from 2019 to accelerate digital transformation for joint customers. Customers are accessing the value of this partnership with more than 25 joint solutions available between Microsoft and ServiceNow today. The companies have committed to continued ServiceNow-Teams innovation to enable richer employee experiences from anywhere, at scale.

 

ServiceNow Partners with Cisco to Enhance Contact Tracing Capabilities

Posted in Commentary with tags on September 3, 2020 by itnerd

ServiceNow, the leading digital workflow company that makes work, work better for people, today announced a new integration with Cisco DNA Spaces to enhance contact tracing with its Wi-Fi-enabled Proximity Reporting app. This integration will help businesses returning employees to the workplace by monitoring their workspaces closely for physical distancing. The company also added new capabilities to its ServiceNow Safe Workplace suite,making travel for business safer and more manageable.

The integration with Cisco DNA Spaces will allow joint customers of ServiceNow and Cisco to seamlessly import location-based data into the ServiceNow Contact Tracing app and identify potential interactions with an affected employee. Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace. This is based on employees’ Wi-Fi network connections to laptops or mobile devices, so case managers can take immediate and informed actions. The new integrated solution will help to reduce workplace transmission of infectious diseases, like COVID-19, by identifying on-site employees who might have been in contact with an affected employee.

New Employee Travel Safety App

ServiceNow also introduced the new Employee Travel Safety app as part of its Safe Workplace suite. Available immediately, the app enables organizations to pre-authorize business travel for employees based on the safety of their destination. Automatic health verification before and during travel and daily contact tracing check-ins help ensure company safety guidelines are followed to help make travel safer.

The ServiceNow Safe Workplace suite has been downloaded by more than 700 organizations, including Bremer Bank, American University, Coca Cola European Partners, and State of North Carolina, and ServiceNow will continue plans of new releases twice a month to support customers’ evolving needs, given the dynamic nature of the COVID-19 pandemic.

ServiceNow Survey Reveals Canadian Employees Need More Balance & Better Technology To Be Productive Working From Home During COVID-19

Posted in Commentary with tags on June 18, 2020 by itnerd

Many Canadians have settled into working from home during COVID-19, but employers have room for improvement to make working from home more productive for all employees. A new survey commissioned by ServiceNow reveals Canadian office workers want to–and anticipate they’ll need to–continue working from home for the foreseeable future, and they expect their employers to address key challenges to make working from home work better.

Results from ServiceNow’s Work From Home Productivity Study, which polled 1,000 Canadian office workers, reveal one in three employees are feeling less productive in their current work from home environment. They cite not having the proper set up, tools and technology to enable them to be more productive—even after working remotely for more than two months. 

Employees struggle with their physical and mental workspace

Before COVID-19, many Canadian office workers had dedicated spaces for working and living. With the onset of the “new normal,” blending the two into one has been difficult for many employees, and even more so for those with little prior experience working from home.  

  • One-quarter of Canadian office workers who previously had never worked from home still do not feel properly set up to do so effectively (26%), compared to 5% who had worked from home before. 
  • One in three office workers are less productive in their current work from home situation than they were in their usual workspace (32%). 
    • Employer preparedness for the work from home transition plays a role here, as decreased productivity rises to 44% among those who say their employer was unprepared.  
  • 37% say technology is a barrier to productivity. Other barriers to productivity include: taking care of others (29%); mental state, including anxiety about the current state of the world and isolation from living alone (28%); and lack of a dedicated space for work at home (23%)

Despite increased reliance on technology, issues persist when working from home 

Technology is critical to enabling work and connecting employees to their colleagues and organization. Despite that, many of the issues that employees working from home face today are directly related to tech: 

  • Months into working from home, tech issues are the top barrier to productivity (37%) and a whopping 83% of Canadian office workers feel their employer is not meeting their needs very well when it comes to supplying them with state-of-the-art technology. 
  • Improved technology would help increase productivity for half of Canadian office workers (51%), identifying an opportunity for improvement even among those who have not reported tech as a barrier to productivity.  
    • 26% would be more productive with increased access to tech software that enables communication, collaboration, workflow management, HR technology and remote onboarding/training. 
  • Almost 9 in 10 Canadian office workers (85%) report relying on technology in both their work and personal life more now than they ever have before. 

Flexibility is key when working from home 

Canadians have new expectations about working from home today and in the future, and employers should be prepared to meet these needs. Even after physical distancing measures are lifted, 9 in 10 Canadian office workers say they want to work from home with an average preference of 14 business days a month – about 67% of the time. 

  • Half of employees (50%) are utilizing the flexible work hours their employer offers, a significant 32% increase from pre-pandemic.  
  • 68% of Canadian office workers say work-life balance is very important to them during this time. 
  • Competing obligations are a challenge. 55% of working parents say they have a lot of personal responsibilities that get in the way of productivity when working from home. 
  • Working from home does have personal benefits, including saving time commuting (69%) and saving money (62%), leading to more time for personal hobbies and projects (57%).  

Additional survey findings can be found here

ServiceNow K20 Continues With Release Of New App Suite To Help Employees Return To The Workplace

Posted in Commentary with tags on May 19, 2020 by itnerd

ServiceNow continues its Knowledge 2020 Digital Experience with an announcement of ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety.

With nearly 80% of Fortune 500 companies using ServiceNow technology, ServiceNow Safe Workplace promises to reach a significant portion of the workforce. ServiceNow is making the apps immediately available today (press release here and hi-res imagery and b-roll here), including:

  • Employee Readiness Surveys: Helps organizations gauge their workforce’s level of preparedness to return to the workplace by presenting and capturing employee responses to a series of questions that address employees’ personal readiness for and level of interest in returning to the workplace. 
  • Employee Health Screening: Enables companies to screen employees before entering the workplace to ensure compliance with entry requirements such as temperature check and PPE allowing employers to determine if it’s safe for the employee to enter the workplace.
  • Workplace Safety Management: Allows facilities and workplace services managers to quickly configure clean and hygienic, socially distanced workspaces so that employees can safely return to the workplace. 
  • Workplace PPE Inventory Management: Helps organizations manage and monitor their PPE inventory needs to ensure the physical safety of their workforce. 

Top Knowledge 2020 Sessions this Week

Below is a quick snapshot of key sessions you may want to tune into.

This Week’s executive sessions:

  • ServiceNow’s CIO Chris Beedi and SVP of Global Technical Support Dean Robison share how digital workflows on the Now Platform delivered over $100M in value by driving digital transformation across its business. 
  • Lara Camia, ServiceNow Chief Strategy Officer, wife, and mom of three, will share how working women can achieve success and inspire others. 
    • Tune in Wednesday, May 20, at 12:15am ET

Customer sessions taking place this week:

  • How USAA moved from Excel to ServiceNow’s Vulnerability Response solution in just 90 days.
  • How Lowe’s is using ServiceNow’s HR Service Delivery solution to streamline its outdated manual HR processes.

Check out virtual highlights from Knowledge 2020, Week 2, here, including:

  • How 7-Eleven overhauled its customer experience to offer immediate, multi-channel customer support and redefine “convenience” for the modern world with a new mobile app and delivery offering.
  • How Swiss Re has undergone a decade-long journey with ServiceNow, most recently using ServiceNow to manage a $1 billion-plus operations budget across IT, finance, sourcing, legal, HR and more. 

ServiceNow Kicks Off Knowledge 2020 Digital Experience

Posted in Commentary with tags on May 5, 2020 by itnerd

ServiceNow has kicked off its six-week-long Knowledge 2020 Digital Experience with brief keynotes focused on the Now Platform and IT, Employee and Customer Workflows. Knowledge 2020 content will be available for free starting today, and new sessions, channels and content will be made available each week through June 12. 

The company also made several announcements spanning key partnerships, acquisitions and new innovations across its IT, Employee and Customer workflow offerings. These announcements build on ServiceNow’s Q1 earnings results from last week, which show the resiliency of ServiceNow’s business in the COVID-19 era, as enterprises accelerate their digital transformation initiatives to support the at-home-workforce and work outside traditional office environments.

The announcements include: 

ServiceNow Makes No Layoff Pledge for 2020

Posted in Commentary with tags on April 15, 2020 by itnerd

ServiceNow is committing to protect the jobs of its 11,000-plus global workforce through 2020 despite the economic uncertainty of the COVID-19 pandemic. The company also expects to keep hiring for new jobs worldwide this year. In addition, ServiceNow expects to continue to protect the jobs and salaries of several hundred support staff and contractors who are not working while ServiceNow’s offices remain closed.

ServiceNow has continued to hire and onboard new employees throughout the COVID-19 pandemic. The company expects to create and fill more than 1,000 new jobs in the U.S., and more worldwide, by the end of 2020. Additionally, this summer the company will welcome approximately 360 college interns from around the world to work across its business. As a digital workflow company, ServiceNow has been able to quickly pivot to a digital internship program, maintaining the ability to provide college interns valuable career experience, even if employees continue to operate in a work-from-home environment. ServiceNow’s employees worldwide have been working from home since mid-March and expect to continue to do so until June 1.

Additionally, ServiceNow, along with Accenture, Lincoln Financial Group, and Verizon, this week announced People+Work Connect, a collaborative online employer-to employer initiative that will bring together companies with workforces laid off or furloughed due to COVID-19 with those in urgent need of workers. More than 800 ServiceNow jobs will be posted through this collaborative effort. At no charge for employers to join and participate, the initiative is intended to help shorten the complex, lengthy cycle of finding new employment. For more information, visit: https://peopleworkconnect.accenture.com/welcome.

Helping Customers Respond to COVID-19

ServiceNow is continuing to work aggressively to support its customers during this challenging time, including helping local, state and federal agencies better manage and coordinate emergency response efforts by utilizing ServiceNow’s digital workflow platform technology and no-charge COVID-19 emergency response applications.

Washington State’s Department of Health, a ServiceNow customer, initially created the Emergency Response Operations app on the Now Platform to manage their own response to COVID-19. Working with ServiceNow, the Department of Health has made the app available to all government entities at no charge. 

In addition to the State of Washington’s Emergency Response Operations app, ServiceNow recently developed and introduced three, no-charge community apps: Emergency Outreach App, Emergency Self Report App and Emergency Exposure Management app. These community apps are part of a broader Customer Care Plan launched by ServiceNow in March to support its customers as they focus on maintaining business operations during the COVID-19 pandemic.

Examples of organizations leveraging ServiceNow to support their COVID-19 efforts include:

  • The City of Los Angeles, which was able to implement drive-through COVID-19 testing using the Now Platform. Within 48 hours of deployment, the City pushed their portal live to 16 million citizens who can now research and verify symptoms, schedule an appointment and choose a drive-through testing location.
  • The Calgary Catholic School District, which used the Now Platform to enable staff with links to critical information for a seamless, rapid transition from teaching in the classroom to educating from home. This continued student learning was made possible because of the simplified employee experience made available to their teacher
  • A US retail company, that was able to rapidly respond to the influx of human resources cases for emergency paid leave requests due to COVID-19 by using the Now Platform. Within 96 hours, a mobile application was built and deployed to 330,000 employees globally.
  • A large City in the U.S., which deployed an application on the Now Platform to assist 1.8 million of its citizens in need of food and distribution of other necessities during the COVID-19 pandemic.

More information about ServiceNow’s customer care plan, including accessing the community apps, can be found at servicenow.com/crisisresponse.

ServiceNow and its employees also have committed $1.5 million in cash donations to help COVID-19 response efforts. ServiceNow will make $1.225 million in corporate grants to the United Nations Foundation; the Centers for Disease Control Foundation; the NYC Mayor’s COVID-19 Emergency Relief Fund; the Silicon Valley Community Foundation COVID-19 Coronavirus Response Funds; and Second Harvest of Silicon Valley. Employee matching gift campaigns will raise additional funds to benefit non-profits in the local communities where our employees live and work. 

A Quick Follow Up On ServiceNow’s Release Of New, Free Emergency Response Apps

Posted in Commentary with tags on March 27, 2020 by itnerd

As a follow up to my story about ServiceNow’s release of new, free emergency response apps to support its public and private sector customers in managing the COVID-19 pandemic, I wanted to share that, just over one week later, nearly 1,000 organizations across all sectors are using the apps to help manage their response.

Additionally, ServiceNow is amplifying the potential impact by working with partners including Accenture, Deloitte, DXC Technology, EY and KPMG to bring the apps to their customers. 

These applications are helping government agencies and enterprises manage complex emergency response workflows and connect with employees to assess the impact.  

You can find the full details in the release from ServiceNow here. 

ServiceNow Releases Four Emergency Response Apps to Help Customers Navigate COVID-19 Crisis Management

Posted in Commentary with tags on March 17, 2020 by itnerd

ServiceNow today announced a customer care plan to support its public and private sector customers in managing the COVID‑19 pandemic.

As part of this effort, the company has announced four new community apps to help its customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at servicenow.com/crisisresponse for customers to access free of charge through September 30, 2020.

Emergency Response Operations app for government agencies

Washington State’s Department of Health, a ServiceNow customer, initially created the Emergency Response Operations app on the Now Platform to manage their own response to COVID‑19. Working with ServiceNow, the Department of Health is making the app available to all government entities at no charge.

Customer care plan

ServiceNow has launched a customer care plan to support its customers as they focus on maintaining business operations during the COVID‑19 pandemic. This includes a commitment to maintaining virtually 100% uptime for ServiceNow instances; and launching a Now Community forum where customers and partners can interact with other customers, as well as an Apps Suggestions portal, where customers and partners can provide their ideas for COVID‑19 related apps or features.

In addition to the State of Washington’s Emergency Response Operations app, ServiceNow has developed and introduced three, free of charge community apps to benefit all customers. The additional apps include:

  • Emergency Outreach: during a crisis, this workflow leverages the Now Platform to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe and where they are located. Employers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.
  • Emergency Self Report: this workflow helps an employee notify their employer that they are self‑quarantined and when the employee will return to work, and provides workflow support for the employer.
  • Emergency Exposure Managementwhen a company becomes aware that its employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed based on the employee’s meetings history and job location.

More information about ServiceNow’s customer care plan, including accessing the community apps, can be found at servicenow.com/crisisresponse.

Customer support

As a global company, ServiceNow has critical business functions, including technical support and cloud operations, distributed in regions around the world. This model will help ensure consistent, world‑class customer support and service levels for its customers.

The company is committed to maintaining virtually 100% uptime for ServiceNow instances to ensure that customers have all of the capabilities available to them to continue their operations. ServiceNow maintains an Advanced High Availability Architecture with the ability to run a customer’s production application from a pair of data centers located in geographically different regions.

ServiceNow’s business continuity plan covers the ability for our cloud operations and technical support teams to work remotely in a safe and secure manner so they can continue to serve the company’s customers. All remote access happens using secure connections and multifactor authentication.

ServiceNow’s Knowledge 2020 customer event goes digital

In order to protect the health and safety of its customers, partners and extended community, ServiceNow’s Knowledge 2020 event will become a digital community experience. This digital event, which starts on May 5, replaces the in‑person event scheduled May 3‑7 in Orlando, FL. The Knowledge 2020 digital experience will showcase all the ways to unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences and unlock productivity for businesses.

Protecting our employees

ServiceNow has taken action to maximize the well‑being and safety of its 10,000‑plus global employees, office staff and communities. As part of its efforts, the company:

  • Has asked all employees globally to work from home, effective March 11th, in an effort to encourage social distancing;
  • Is continuing to compensate all full‑time and part‑time workers, contractors and support staff during this work‑from‑home period; and
  • Is requiring that employees avoid business travel unless it’s deemed business‑critical, and is within their own country.

Community giving

Across ServiceNow’s global community, we recognize that healthcare workers on the frontlines of COVID‑19 are in need of support. These workers are in need of supplies, such as masks, protection suits, goggles and medical testing equipment, as well as basic necessities, such as food, lodging, training and support. ServiceNow is making donations to the International Medical Corps and the CDC Foundation totaling $100,000 to support these efforts.

 

ServiceNow Introduces Now Intelligence

Posted in Commentary with tags on March 11, 2020 by itnerd

ServiceNow today introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. With Now Intelligence, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity.

Worldwide, companies are focused on delivering great customer and employee experiences. And behind every great experience is a great workflow. That’s what ServiceNow enables. With Now Intelligence embedded into its Now Platform, ServiceNow advances its position as a pioneer delivering practical, purpose‑built AI and analytics to the enterprise. Now Intelligence enables employees to quickly and easily make decisions, solve problems, find answers and automate tasks – making their lives at work simple, easy and convenient.

ServiceNow is a strategic digital transformation partner to the world’s largest enterprises, including approximately 80% of the Fortune 500. These enterprises use the Now Platform as their “platform of platforms” to streamline work by integrating siloed, legacy systems and digitizing complex workflows and processes across their organizations. Adobe, Deloitte, Equinix, Red Hat, Nutanix, UnitedLex, whyaye!, Acorio, Autotestpro and Highmetric are examples of companies using the Now Platform to power their digital transformations.

With its Orlando release, ServiceNow continues to deliver consumer‑grade mobile experiences across the enterprise. And with Now Intelligence, the Now Platform delivers great experiences that:

  • Help people get work done smarter and faster by automatically surfacing context‑aware recommendations, predictions and insights to help teams act on the fly.
  • Deliver better self‑service experiences with intelligent, “always on” virtual agents across any channel, so customers and employees can quickly get what they need and take action.
  • Better predict issues and automate actions with virtual agents fully embedded in the Now Platform. Customers and employees are now empowered to initiate workflows with dynamic conversations that deliver results by automating requests for quick resolutions anytime, anywhere.
  • Enable better business decisions by driving transparency and alignment at all levels of the organization and providing teams and process owners with valuable insight into real‑time patterns and trends so they can make more informed decisions and quickly identify areas for improvement.

The Orlando release of the Now Platform delivers analytics, intelligence and mobility solutions enhancements across ServiceNow’s IT, Employee and Customer workflows. Key innovations in the Orlando release include:

Analytics Solutions

  • Cloud Insights helps IT teams optimize the cost of their cloud assets by making intelligent recommendations on managing usage across business hours, choosing the right resources and enforcing usage policies.
  • Advanced Risk Assessments make it painless for an organization’s front line to assess different risks within their daily work, so their second line can effectively adapt to change as they analyze and manage operational and other risks across the business.
  • Software Exposure Assessment enables security and IT teams to minimize the potential impact of zero‑day vulnerabilities by quickly identifying vulnerable software and related devices and servers, then initiating changes immediately through standard IT workflows.

Intelligence Solutions

  • Agent Affinity for Work Assignment allows customer service teams to assign work to the best agent using intelligent context to improve customer satisfaction. This can include assignment to a specific team that always services a specific customer, agents who have served the customer previously, or agents who have experience with related tasks.
  • Virtual Agent with Natural Language Understanding updates continue to build off innovations unveiled in the Madrid and New York releases, making it easier to create and maintain NLU models.
  • CI/CD supports the use of standard DevOps tools for on‑platform development at scale with team development, including enhanced developer collaboration with selective commits and collision avoidance, and simplified deployment processes for faster time to value.

Mobility Solutions

  • Mobile Agent enhancements deliver native mobile experiences so service desk agents and operators can resolve issues at any time, through any device. These capabilities are available on ITSM, ITOM and Field Service Management solutions.
  • Mobile Branding and Analytics allow customers to configure the Now Mobile enterprise experience in a customer‑branded environment, driving deeper engagement, and bring analytics into the services that pre‑hires, new hires and employees use most.
  • Mobile Targeted Campaigns provide employees with important and relevant information (like ‘tax time,’ site updates and local IT initiatives) right on their mobile devices using profile information, like department and job type. This proactive approach to employee communications increases satisfaction and reduces calls to the service desk.

Also, ServiceNow is extending the Now Platform to manage DevOps pipelines, connecting developers within IT operations with new insights and automating the manual and time‑consuming change approval process. This will enable customers to release features developed off‑platform more rapidly while retaining safety. ServiceNow DevOps, which was initially available through the ServiceNow Store, is now available as part of the Orlando release.

ServiceNow’s Now Platform Orlando release is generally available today. The ServiceNow Now AgentNow Mobile and ServiceNow Onboarding apps are available to download on the Apple iOS store and Google Play store. For more information, visit:  https://www.servicenow.com/now‑platform/latest‑release.html