Today, Salesforce and Google announced a new expanded partnership, integrating Google’s Gemini with Agentforce, Salesforce’s agentic platform.
With a $2 trillion market opportunity, autonomous agents continue to be released at a rapid rate and businesses need an agentic strategy to keep up. In fact, 63% of Canadian SMB leaders say keeping pace with changing technology is challenging.
This partnership fills the gap customers are experiencing by providing choice, flexibility, and tailored AI solutions to meet specific needs, rather than being locked into a single model provider.
Key integrations
- Speed and Scale – Agentforce agents will be able to reference up-to-the-minute trusted data and credible citations through Gemini’s multi-modal capabilities – such as real-time insights from Google Search to handle more complex tasks.
- Improved customer support – Salesforce Service Cloud integrates with Google Customer Engagement Suite, bringing enhanced AI-enabled contact centre capabilities.
- This includes Real-time voice translation, intelligent agent-to-agent handoffs and personalized agent recommendations.
- Salesforce’s Agentforce, Data Cloud, and Customer 360 Apps will run on Google Cloud infrastructure, with access to new regions and simplified procurement through the Google Cloud Marketplace.
You can find full announcement details here to learn more about this partnership.
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This entry was posted on February 24, 2025 at 12:37 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed.
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Salesforce and Google team up to expand agentic AI forces
Today, Salesforce and Google announced a new expanded partnership, integrating Google’s Gemini with Agentforce, Salesforce’s agentic platform.
With a $2 trillion market opportunity, autonomous agents continue to be released at a rapid rate and businesses need an agentic strategy to keep up. In fact, 63% of Canadian SMB leaders say keeping pace with changing technology is challenging.
This partnership fills the gap customers are experiencing by providing choice, flexibility, and tailored AI solutions to meet specific needs, rather than being locked into a single model provider.
Key integrations
You can find full announcement details here to learn more about this partnership.
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Like this:
Related
This entry was posted on February 24, 2025 at 12:37 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.