The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, despite seeing a 12% year-over-year increase in the number of complaints.
Surprisingly, TELUS accounts for the highest number of CCTS complaints, with 19.7% of all CCTS complaints during the reporting period. Rogers accounts for 18.7% of all complaints accepted, followed by Bell at 16.7%. Shaw Communications, acquired by Rogers in April 2023, is one of the five most complained-about providers for the first time in the last five years with 9.6% of complaints received, driven by an increase in complaints about set-top box rental equipment and contract issues. Fido rounds out the top five at 6.8% of complaints.
The most common billing issues are incorrect charges on monthly bills, not receiving promised credits or refunds, and unexpected increases to monthly bills for phone, TV and internet services.
Canadians complained most often about their wireless service, representing 50% of all issues raised during the reporting period. Internet service accounts for 26% of all issues. TV issues represent 15% of all issues raised. During the reporting period, TV issues increased by 49%.
Canadians should take some time to read this report as it will highlight the issues that your telco has so that you can make decisions about which telco they should be be with.
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This entry was posted on April 30, 2025 at 10:43 am and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed.
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The CCTS Mid-Year Report Is Out
The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, despite seeing a 12% year-over-year increase in the number of complaints.
Surprisingly, TELUS accounts for the highest number of CCTS complaints, with 19.7% of all CCTS complaints during the reporting period. Rogers accounts for 18.7% of all complaints accepted, followed by Bell at 16.7%. Shaw Communications, acquired by Rogers in April 2023, is one of the five most complained-about providers for the first time in the last five years with 9.6% of complaints received, driven by an increase in complaints about set-top box rental equipment and contract issues. Fido rounds out the top five at 6.8% of complaints.
The most common billing issues are incorrect charges on monthly bills, not receiving promised credits or refunds, and unexpected increases to monthly bills for phone, TV and internet services.
Canadians complained most often about their wireless service, representing 50% of all issues raised during the reporting period. Internet service accounts for 26% of all issues. TV issues represent 15% of all issues raised. During the reporting period, TV issues increased by 49%.
Canadians should take some time to read this report as it will highlight the issues that your telco has so that you can make decisions about which telco they should be be with.
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This entry was posted on April 30, 2025 at 10:43 am and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.