Salesforce’s Agentforce 3 is a major upgrade to its digital labour platform that gives companies the visibility and control to scale AI agents without compromise.
Agentforce 3 | New Innovations:
- Optimized observability with a New Agentforce Command Center that provides a complete observability solution for optimizing AI agents, enabling leaders to manage, track, and scale how AI agent activity enhances human productivity.
- Seamless agent interoperability with built-in support for open standards like Model Context Protocol (MCP), and through the expanded AgentExchange, customers can now access plug-and-play services from over 20 partners, including Box, PayPal and WRITER.
- Enhanced secure, enterprise-ready performance for 100+ new industry-specific AI actions and support for natively-hosted LLMs such as Anthropic.
With a new Command Center for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn’t, and unlock the full potential of agentic AI — with clarity, control, and speed.
Why it Matters: AI agent adoption is surging. According to a soon-to-be-released Slack Workflow Index, AI agent usage is up 233% in six months, and over that same period, 8,000 customers have signed up to deploy Agentforce. But until now, agent platforms have lacked the tooling, governance, and observability needed to scale enterprise-wide. Agentforce 3 closes this gap — delivering the complete visibility, secure tool integration, and enterprise-grade controls organizations need to make agent velocity their competitive advantage.
At the same time, New Salesforce research ‘A Pulse on Agentic AI in Canada‘, shows Canadians are frustrated with their current customer service experience
- Top frustrations include unhelpful/non-existent self-service (59%)
- Too many transfers across departments/people (55%)
- Spending too much time getting what they need (45%)
Canadians Are Hopeful AI agents Can Help | More than 1 in 3 Canadians are willing to interact with an AI agent if it reduces hold times and eliminates having to wait for a customer service representative – which signals that Canadians value quick fixes, convenience, and efficiency.
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This entry was posted on June 24, 2025 at 9:30 am and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed.
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Salesforce Announces Agentforce 3
Salesforce’s Agentforce 3 is a major upgrade to its digital labour platform that gives companies the visibility and control to scale AI agents without compromise.
Agentforce 3 | New Innovations:
With a new Command Center for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn’t, and unlock the full potential of agentic AI — with clarity, control, and speed.
Why it Matters: AI agent adoption is surging. According to a soon-to-be-released Slack Workflow Index, AI agent usage is up 233% in six months, and over that same period, 8,000 customers have signed up to deploy Agentforce. But until now, agent platforms have lacked the tooling, governance, and observability needed to scale enterprise-wide. Agentforce 3 closes this gap — delivering the complete visibility, secure tool integration, and enterprise-grade controls organizations need to make agent velocity their competitive advantage.
At the same time, New Salesforce research ‘A Pulse on Agentic AI in Canada‘, shows Canadians are frustrated with their current customer service experience
Canadians Are Hopeful AI agents Can Help | More than 1 in 3 Canadians are willing to interact with an AI agent if it reduces hold times and eliminates having to wait for a customer service representative – which signals that Canadians value quick fixes, convenience, and efficiency.
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This entry was posted on June 24, 2025 at 9:30 am and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.