Navigating the loss of a loved one can be overwhelming, both emotionally and administratively. To help ease these burdens, TD has collaborated with Empathy, a leading technology company that helps individuals navigate life’s toughest moments, to offer post-loss care to eligible clients who are using TD’s estate settlement services, including executors of an estate and their families. This support includes around-the-clock access to trained Care Managers and tech-enabled guidance through the many steps that follow a loss.
According to Empathy’s Grief Tax Report, an estate can take over a year to settle, require multiple hours of paperwork, and leave some families thousands of dollars out of pocket, even when plans are in place. To support families through these difficult times, TD is pleased to be able to offer Empathy’s care platform.
Empathy is available on a complimentary basis for eligible TD Estates clients. The TD Estates team is able to support with financial disbursements, while Empathy offers digital tools and Care Managers. The Empathy platform provides assistance that includes:
- Personalized, step‑by‑step Care Plan that adapts to each family’s situation and priorities;
- Real‑time human support from trained Care Managers for guidance and hands‑on help;
- Benefits and claims support to help families identify and collect what they’re entitled to;
- Grief resources, including audio guides, meditations and a private journal.
TD is the first bank in Canada to offer Empathy’s services, an innovation born from a successful pilot earlier this year with the TD Enterprise Innovation and Canadian Personal Banking Estates teams. This collaboration with Empathy underscores TD’s focus on putting people first, offering meaningful support when it matters most, and building lasting trust through life’s most difficult moments. This approach to innovation is fostered by TD Invent, a strategic effort across the Bank to power purposeful innovation.
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This entry was posted on November 12, 2025 at 11:58 am and is filed under Commentary with tags TD. You can follow any responses to this entry through the RSS 2.0 feed.
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TD meets loss with care, not complexity—introducing Empathy
Navigating the loss of a loved one can be overwhelming, both emotionally and administratively. To help ease these burdens, TD has collaborated with Empathy, a leading technology company that helps individuals navigate life’s toughest moments, to offer post-loss care to eligible clients who are using TD’s estate settlement services, including executors of an estate and their families. This support includes around-the-clock access to trained Care Managers and tech-enabled guidance through the many steps that follow a loss.
According to Empathy’s Grief Tax Report, an estate can take over a year to settle, require multiple hours of paperwork, and leave some families thousands of dollars out of pocket, even when plans are in place. To support families through these difficult times, TD is pleased to be able to offer Empathy’s care platform.
Empathy is available on a complimentary basis for eligible TD Estates clients. The TD Estates team is able to support with financial disbursements, while Empathy offers digital tools and Care Managers. The Empathy platform provides assistance that includes:
TD is the first bank in Canada to offer Empathy’s services, an innovation born from a successful pilot earlier this year with the TD Enterprise Innovation and Canadian Personal Banking Estates teams. This collaboration with Empathy underscores TD’s focus on putting people first, offering meaningful support when it matters most, and building lasting trust through life’s most difficult moments. This approach to innovation is fostered by TD Invent, a strategic effort across the Bank to power purposeful innovation.
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This entry was posted on November 12, 2025 at 11:58 am and is filed under Commentary with tags TD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.