The IT Nerd

Navigating the loss of a loved one can be overwhelming, both emotionally and administratively. To help ease these burdens, TD has collaborated with Empathy, a leading technology company that helps individuals navigate life’s toughest moments, to offer post-loss care to eligible clients who are using TD’s estate settlement services, including executors of an estate and their families. This support includes around-the-clock access to trained Care Managers and tech-enabled guidance through the many steps that follow a loss.

According to Empathy’s Grief Tax Report, an estate can take over a year to settle, require multiple hours of paperwork, and leave some families thousands of dollars out of pocket, even when plans are in place. To support families through these difficult times, TD is pleased to be able to offer Empathy’s care platform.

Empathy is available on a complimentary basis for eligible TD Estates clients. The TD Estates team is able to support with financial disbursements, while Empathy offers digital tools and Care Managers. The Empathy platform provides assistance that includes:

• Personalized, step‑by‑step Care Plan that adapts to each family’s situation and priorities;
• Real‑time human support from trained Care Managers for guidance and hands‑on help;
• Benefits and claims support to help families identify and collect what they’re entitled to;
• Grief resources, including audio guides, meditations and a private journal.

TD is the first bank in Canada to offer Empathy’s services, an innovation born from a successful pilot earlier this year with the TD Enterprise Innovation and Canadian Personal Banking Estates teams. This collaboration with Empathy underscores TD’s focus on putting people first, offering meaningful support when it matters most, and building lasting trust through life’s most difficult moments. This approach to innovation is fostered by TD Invent, a strategic effort across the Bank to power purposeful innovation.

I wrote a while ago about the fact that TD Bank doesn’t for whatever reason support Google Pay. At the time I said this:

I find it mind blowing that in 2021 TD Canada doesn’t support Google Pay as there are a ton of Android phones out there due to the fact that a number of companies make Android phones with the hardware to do contactless payments. TD Canada really needs to do something about this because this is a serious #Fail and at some point, customers of TD Canada will start dealing with other banks in Canada who supported Google Pay ages ago.

That was in 2021 and two years later, there is still no support for Google Pay. That’s where this petition hopes to change things:

Android TD_Canada customers are stuck (in 2019 no less) with no reliable mobile payment system.  TD Canada has decided instead of letting Google handle mobile payments through platform integrated GooglePay, they themselves will take on (duplicate) the development burden and create their own payment app.  The resulting app doesn’t work on Android 10, doesn’t even support their own debit card, is a pain to open, and only has SMS based 2fa.

We hate it, we all hate it, it’s terrible.

Complains have been going on for years, through constant tweets falling on deaf ears.

Even more frustrating is that they have allowed ApplePay through iPhone for years.

TD is falling behind even small credit unions providing GooglePay support.

Get with the times, listen to your customers, stop thinking your development team is better or more equipped than Google.  

GIVE
US
GOOGLE
PAY

As I type this, this petition had just under 2700 signatures. That’s not a trivial amount. But it highlights the fact that TD bank has not only dropped the ball, they dropped the ball years ago. And people on Team Android aren’t happy. And rightfully so.

TD Bank appears on the outside to be a customer centric organization. This is their chance to prove it by adopting Google Pay.