The IT Nerd

TD has launched a new mobile-first experience that helps clients securely set up or switch payroll direct deposit within the TD app. With most employers, the process can be completed in about a minute, reducing paperwork and helping clients manage an everyday banking task more simply and conveniently.

The launch reflects TD’s continued focus on simplifying everyday banking by digitizing routine tasks, while delivering that convenience within the trusted, full-service banking relationship clients expect. The feature helps reduce administrative steps traditionally associated with updating payroll information, including paper forms and employer coordination.

Key takeaways:

• Switching direct deposit is now faster and simpler: Clients can set up or switch payroll direct deposit online in about a minute, with most employers, using a guided experience in the TD mobile app.
• A first among Canada’s Financial Institutions: TD is the first financial institution in Canada to offer a fully integrated in-app payroll direct deposit switching experience.
• No paperwork and manual coordination: The digital process eliminates forms and reduces the need for contacting employers or payroll providers directly.
• A more secure way to manage payroll information: The in-app experience helps reduce the need to share sensitive banking information through paper forms or email, helping lower the risk of manual data-entry errors and unnecessary exposure.
• Making it easier for clients to establish TD as their everyday banking account: The secure, digital setup simplifies the direct deposit onboarding process, helping clients move their everyday banking with confidence, not just with speed.

For many Canadians, updating payroll direct deposit has historically involved paperwork and coordination with employers or payroll providers. TD’s new in-app experience helps simplify the process, giving clients a faster and more convenient way to update where their pay is deposited.

With the new in-app experience, clients can:

• Set up or switch payroll direct deposit in about a minute, with most employers
• Avoid printing, scanning or emailing sensitive financial documents
• Reduce the risk of manual data-entry errors
• Keep banking information secure within the TD mobile app

By simplifying a traditionally manual process, TD is helping clients spend less time on administrative tasks and more time focused on what matters most, backed by the scale, security and advice of one of Canada’s leading banks.

A first among Canada’s Financial Institutions

Built in collaboration with Atomic, a U.S.-based fintech company powering embedded banking infrastructure, including direct deposit switching, bill and subscription management and payment switching, TD is the first bank in Canada to offer a fully integrated, in-app payroll direct deposit switching experience. TD holds exclusive Canadian rights to this capability through the end of 2026, reinforcing the Bank’s focus on delivering innovative digital experiences that help meet client needs.

The launch also supports TD’s “digital first, human always” approach, combining modern digital convenience with the security, trust, advice and support that clients expect from a full-service bank.

In collaboration with Atomic, TD is making a once-manual banking task faster, simpler and more secure for Canadian clients on the mobile app, delivering an innovative digital experience that puts clients at the centre.

Q&A: Digital Direct Deposit in Canada

What is digital direct deposit switching?
Digital direct deposit switching allows TD clients to securely update where their paycheque is deposited without completing paper forms or contacting their employer directly. Clients can choose which eligible TD account, including chequing, savings or unsecured line of credit, they want their direct deposit moved to, and with most employers, the process can be completed in about a minute, within TD’s secure mobile app.

If a client’s employer or payroll provider is not currently supported, clients are guided to a pre-filled manual form to complete the process.

How do TD clients switch direct deposit in Canada?
With TD Digital Direct Deposit, clients can follow a guided process in the TD mobile app to securely update their payroll information without needing to locate account details or submit forms. With most employers, the process can be completed in about a minute within the TD app.

How long does it take to switch using TD Digital Direct Deposit?
Digital Direct Deposit is designed to be completed in about a minute, with most employers, within the TD app, allowing clients to quickly update where their pay is deposited.

Is it safe to use TD Digital Direct Deposit to change direct deposit online?
TD Digital Direct Deposit helps reduce the need to share sensitive banking information through email or paper forms by keeping the process within TD’s secure digital banking environment, lowering the risk of errors and exposure.

Do I need to contact my employer to change direct deposit when using TD Digital Direct Deposit ?
With most employers, TD Digital Direct Deposit reduces the need for manual coordination by providing a guided in-app experience. If an employer or payroll provider is not currently supported, clients are directed to complete the process using a manual form.

Navigating the loss of a loved one can be overwhelming, both emotionally and administratively. To help ease these burdens, TD has collaborated with Empathy, a leading technology company that helps individuals navigate life’s toughest moments, to offer post-loss care to eligible clients who are using TD’s estate settlement services, including executors of an estate and their families. This support includes around-the-clock access to trained Care Managers and tech-enabled guidance through the many steps that follow a loss.

According to Empathy’s Grief Tax Report, an estate can take over a year to settle, require multiple hours of paperwork, and leave some families thousands of dollars out of pocket, even when plans are in place. To support families through these difficult times, TD is pleased to be able to offer Empathy’s care platform.

Empathy is available on a complimentary basis for eligible TD Estates clients. The TD Estates team is able to support with financial disbursements, while Empathy offers digital tools and Care Managers. The Empathy platform provides assistance that includes:

• Personalized, step‑by‑step Care Plan that adapts to each family’s situation and priorities;
• Real‑time human support from trained Care Managers for guidance and hands‑on help;
• Benefits and claims support to help families identify and collect what they’re entitled to;
• Grief resources, including audio guides, meditations and a private journal.

TD is the first bank in Canada to offer Empathy’s services, an innovation born from a successful pilot earlier this year with the TD Enterprise Innovation and Canadian Personal Banking Estates teams. This collaboration with Empathy underscores TD’s focus on putting people first, offering meaningful support when it matters most, and building lasting trust through life’s most difficult moments. This approach to innovation is fostered by TD Invent, a strategic effort across the Bank to power purposeful innovation.

I wrote a while ago about the fact that TD Bank doesn’t for whatever reason support Google Pay. At the time I said this:

I find it mind blowing that in 2021 TD Canada doesn’t support Google Pay as there are a ton of Android phones out there due to the fact that a number of companies make Android phones with the hardware to do contactless payments. TD Canada really needs to do something about this because this is a serious #Fail and at some point, customers of TD Canada will start dealing with other banks in Canada who supported Google Pay ages ago.

That was in 2021 and two years later, there is still no support for Google Pay. That’s where this petition hopes to change things:

Android TD_Canada customers are stuck (in 2019 no less) with no reliable mobile payment system.  TD Canada has decided instead of letting Google handle mobile payments through platform integrated GooglePay, they themselves will take on (duplicate) the development burden and create their own payment app.  The resulting app doesn’t work on Android 10, doesn’t even support their own debit card, is a pain to open, and only has SMS based 2fa.

We hate it, we all hate it, it’s terrible.

Complains have been going on for years, through constant tweets falling on deaf ears.

Even more frustrating is that they have allowed ApplePay through iPhone for years.

TD is falling behind even small credit unions providing GooglePay support.

Get with the times, listen to your customers, stop thinking your development team is better or more equipped than Google.  

GIVE
US
GOOGLE
PAY

As I type this, this petition had just under 2700 signatures. That’s not a trivial amount. But it highlights the fact that TD bank has not only dropped the ball, they dropped the ball years ago. And people on Team Android aren’t happy. And rightfully so.

TD Bank appears on the outside to be a customer centric organization. This is their chance to prove it by adopting Google Pay.