The IT Nerd

I’ve been a customer of Freedom Mobile for a while now. And I’ve been critical of their security for a while as well. Today it seems that I might have been right. Bleeping Computer is reporting that they were pwned via what seems like a third party hack:

In a data breach notification published today, Freedom said it detected a breach of its customer account management platform on October 23.

“Our investigation revealed that a third party used the account of a subcontractor to gain access to the personal information of a limited number of our customers,” Freedom stated.

“We quickly identified the incident and implemented corrective measures and security enhancements, including blocking the suspicious accounts and corresponding IP addresses.”

The personal and contact information exposed in the incident includes first and last names, home addresses, dates of birth, home and/or cell phone numbers, and Freedom Mobile account numbers.

Although it found no evidence that the compromised data has been misused since the breach, the wireless carrier advised affected customers to be suspicious of unexpected messages requesting their personal information or directing them to a website to provide it.

Freedom also recommends not clicking links or downloading attachments from emails or texts that seem suspicious and regularly checking their accounts for unusual activity.

Given that Freedom has had questions about its security in the past, and they aspire to be a challenger to Rogers, Bell and Telus, they really need to explain in detail what happened and what they are going to do to not only make sure that this doesn’t happen again, but they need to describe what they are going to do to improve their security going forward. I say this because the type of info that is now out there can be used for all sorts of attacks. And that is really, really, bad for Freedom Mobile customers. And what doesn’t help Freedom Mobile as this is not the first go round in terms of a data breach for them. Thus they really have a lot to answer to if they want to keep the trust of customers like me.

This entry was posted on December 4, 2025 at 10:12 am and is filed under Commentary with tags Freedom Mobile, Hacked. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.