Case Study: Peel Regional Police support mission critical technology with private cellular

Highly connected vehicles are creating smarter transport and more intelligent fleets. From logistics to emergency services, vehicles that communicate with each other and their environments in real-time are creating safer roads and more reliable transportation futures.

Ontario’s Peel Regional Police faced the challenge of preparing its 400 frontline cruisers for a future defined by in-car technology. The solution was to create a reliable, more predictable connected fleet using private LTE and Canada’s Public Safety Broadband Network. Below please find out how the connectivity powered features like in-car camera systems and gave them visibility necessary to discover the most heavily patrolled areas. 

Peel Regional Police support mission critical technology with private cellular

Improved reliability with better coverage and lower costs using Ericsson Enterprise Wireless cellular solutions

The Peel Regional Police protects 2.5 million people spread over 538 square kilometres. The force includes 2,200 uniformed members and approximately 400 frontline cruisers. Reliable broadband data is increasingly important in frontline cruisers. Everything from being able to run license plates in real time without human involvement to connected in-vehicle cameras and data and location sharing have become integral to police work. Additionally, cruisers are becoming “mobile offices,” allowing officers to spend more time on patrol and less time in the station.

Peel Regional Police originally relied on public cellular connections for their data needs. But they faced many challenges:

• With a single carrier they lost connectivity when there was an outage.
• They had no control over scheduled downtime for maintenance.
• The cost for cellular data from commercial carriers was becoming prohibitive.
• Is some cases network access was cut off for using excessive amounts of data.

The Solution

Peel Regional Police switched over to a private LTE (cellular) network using Canada’s Public Safety Broadband Network (PSBN) with failover to commercial carriers. Ericsson Cradlepoint dual modem routers are installed in the cruisers, providing automatic and seamless transitions between the private and public networks. The system supports the Axon Fleet 3 in-car camera system as well as the additional data needs of the cruisers.

With Ericsson NetCloud Manager, Peel Regional Police have real-time data on network performance. They can see which areas need improved coverage. NetCloud’s intuitive interface simplifies network management, even from remote locations.

Benefits
The combination of private LTE, Ericsson Cradlepoint cellular routers, and NetCloud Manager provides Peel Regional Police with highly reliable, high-performance connectivity for their entire fleet throughout their jurisdiction, with significant cost savings compared to the previous setup. NetCloud Manager has provided unanticipated benefits as well, such as letting them know where the most heavily patrolled areas are located. Additionally, Peel Regional Police are now prepared for the future, whether it is additional in-car technology, drones, or Next Generation 911. 

“When we compared the Ericsson Enterprise Wireless solution with a competitor, the Ericsson solution seemed to work a lot better, the interface was a lot nicer to work with, and the advanced features and NetCloud Manager were much more intuitive,” said James Felton at Peel Regional Police.

According to Jason Falovo, Vice President and General Manager, Canada at Ericsson Enterprise Wireless Solutions, “Emergency services face the unique challenge of balancing speed, security, and simplicity across highly mobile and mission-critical environments. They require uninterrupted access to critical data, real-time applications, and secure communication, whether in the field or on the road. Ericsson’s solutions provides law enforcement, fire services, EMS, and emergency operations centres with reliable, secure connectivity through public safety networks.” 

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