ServiceNow today announced major advances to ServiceNow EmployeeWorks that give employees the ability to build the AI agents their jobs demand. These agents can complete daily tasks without human intervention and enable deep persona-based work across critical business functions. Additionally, ToolSmith, a new agentic developer environment for ServiceNow EmployeeWorks, takes complex tool-building from days to minutes, securely and at enterprise scale.
ServiceNow EmployeeWorks is powered by a third-generation employee-centric AI harness, which provides employees with intelligent context, trusted decision making, and robust enterprise actions to orchestrate AI safely.
While enterprise AI investment is rising, most employees still can’t build the AI their job needs. IT backlogs, developer constraints, vendor lock-in, and fragmented tools mean that the people closest to the work—the ones who understand the problems best—can’t build AI solutions that take secure actions. ServiceNow EmployeeWorks helps change that.
Productivity Assistants: AI assistants for contextual persona-based work
Productivity Assistants are specialized AI assistants for contextual, nuanced, or persona-based work. These assistants run on the third-generation employee-centric AI harness, which combines reasoning, memory, and tool interoperability, so assistants can own deep research, long-running tasks, and cross-system and agent work with durable memory.
Non-coding employees can easily build the Productivity Assistants they need with admin-defined guardrails. They can tailor behavior, content, tools, and access. Pre-built assistants are also available.
HR Service Delivery: Productivity Assistants will be available for different ServiceNow products, starting with HR Service Delivery, extending service directly to managers for HR, talent, growth, and hiring.
- Talent Insights Assistant surfaces candidate fit, hiring, and organizational talent insights directly to managers, powered by integrations with Findem and Phenom.
- HR Business Partner Assistant handles HR needs, including approvals, case management, and employee programs, conversationally. HRBP Assistant acts as a digital twin to help scale HR teams.
- Manager Assistant equips managers with timely coaching, insights, and team-performance visibility, unlocking information and capabilities that normally sit behind HR people and process.
ServiceNow EmployeeWorks: Two foundational productivity assistants are available out of the box, with the option to build more.
- Research Assistant investigates complex questions across internal and external sources in real time, delivering personalized answers based on role and access through a rich artifact, document, or deck.
- Calendaring Assistant integrates directly with calendar systems, serving as a smart scheduler that can decipher complex calendars, resolve conflicts, reserve rooms, add conferencing links, and more. It goes beyond typical calendar booking solutions by orchestrating nuanced requests like scheduling quarterly one-on-ones with an entire team on days that minimize disruption to project work or finding the least hectic day to bring together a team for a full day workshop.
Productivity Routines: Employees build their own agents for proactive work
For work that’s predictable and repeatable, employees can now build and deploy Productivity Routines that run proactively in the background, helping eliminate the need to manually repeat the same tasks continuously. They execute the same steps every time and deliver finished outcomes without human intervention.
For example, a sales leader can build a Prospecting Agent that can scan their calendar for upcoming account meetings, research the account via internal and external resources, and assemble a tailored asset or pitch that marries the company’s value props to the problems and pains experienced by the prospect – all before they sign on for the day.
Employees don’t need to understand backend systems, API integrations, or data models. They describe what they want to automate, select the tools they need, and deploy. This democratizes AI, shifting the power to automate from IT and into the hands of the people who understand the work best, with governance built in.
ToolSmith: Developers vibe code enterprise-grade AI tools in minutes
ToolSmith is a new agentic developer environment that builds any automation for ServiceNow EmployeeWorks AI assistants. Developers describe what they want to accomplish in natural language, and ToolSmith handles the end-to-end build of the tool. ToolSmith is trained on over 75,000 APIs. It aligns on a plan with developers, implements integrations following the best practices, and builds tools for AI agents that are optimized for token efficiency and reliability. If something breaks, it can pull the relevant logs and propose a fix. Developers can then test and refine all through the same conversational experience.
ToolSmith also identifies what to build next. It scans through logs to identify opportunities to fix, improve, or invent the next best workflow. What used to take weeks, now takes minutes.
Conversations API: ServiceNow EmployeeWorks everywhere employees work
With the new Conversations API, organizations can bring ServiceNow EmployeeWorks capabilities – including Productivity Assistants, Productivity Routines, and ToolSmith – directly into the tools employees already use, including custom internal applications, kiosks, and other AI applications.
One unified platform, available across every channel, with no rearchitecting required.
Availability:
Productivity Assistants, Productivity Routines, the employee-centric harness, ToolSmith and Conversations API are all in controlled availability today.
Related
This entry was posted on October 15, 2026 at 4:43 pm and is filed under Commentary with tags ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
ServiceNow introduces the third generation of its employee-centric AI harness so the workforce can build and use the AI their jobs demand
ServiceNow today announced major advances to ServiceNow EmployeeWorks that give employees the ability to build the AI agents their jobs demand. These agents can complete daily tasks without human intervention and enable deep persona-based work across critical business functions. Additionally, ToolSmith, a new agentic developer environment for ServiceNow EmployeeWorks, takes complex tool-building from days to minutes, securely and at enterprise scale.
ServiceNow EmployeeWorks is powered by a third-generation employee-centric AI harness, which provides employees with intelligent context, trusted decision making, and robust enterprise actions to orchestrate AI safely.
While enterprise AI investment is rising, most employees still can’t build the AI their job needs. IT backlogs, developer constraints, vendor lock-in, and fragmented tools mean that the people closest to the work—the ones who understand the problems best—can’t build AI solutions that take secure actions. ServiceNow EmployeeWorks helps change that.
Productivity Assistants: AI assistants for contextual persona-based work
Productivity Assistants are specialized AI assistants for contextual, nuanced, or persona-based work. These assistants run on the third-generation employee-centric AI harness, which combines reasoning, memory, and tool interoperability, so assistants can own deep research, long-running tasks, and cross-system and agent work with durable memory.
Non-coding employees can easily build the Productivity Assistants they need with admin-defined guardrails. They can tailor behavior, content, tools, and access. Pre-built assistants are also available.
HR Service Delivery: Productivity Assistants will be available for different ServiceNow products, starting with HR Service Delivery, extending service directly to managers for HR, talent, growth, and hiring.
ServiceNow EmployeeWorks: Two foundational productivity assistants are available out of the box, with the option to build more.
Productivity Routines: Employees build their own agents for proactive work
For work that’s predictable and repeatable, employees can now build and deploy Productivity Routines that run proactively in the background, helping eliminate the need to manually repeat the same tasks continuously. They execute the same steps every time and deliver finished outcomes without human intervention.
For example, a sales leader can build a Prospecting Agent that can scan their calendar for upcoming account meetings, research the account via internal and external resources, and assemble a tailored asset or pitch that marries the company’s value props to the problems and pains experienced by the prospect – all before they sign on for the day.
Employees don’t need to understand backend systems, API integrations, or data models. They describe what they want to automate, select the tools they need, and deploy. This democratizes AI, shifting the power to automate from IT and into the hands of the people who understand the work best, with governance built in.
ToolSmith: Developers vibe code enterprise-grade AI tools in minutes
ToolSmith is a new agentic developer environment that builds any automation for ServiceNow EmployeeWorks AI assistants. Developers describe what they want to accomplish in natural language, and ToolSmith handles the end-to-end build of the tool. ToolSmith is trained on over 75,000 APIs. It aligns on a plan with developers, implements integrations following the best practices, and builds tools for AI agents that are optimized for token efficiency and reliability. If something breaks, it can pull the relevant logs and propose a fix. Developers can then test and refine all through the same conversational experience.
ToolSmith also identifies what to build next. It scans through logs to identify opportunities to fix, improve, or invent the next best workflow. What used to take weeks, now takes minutes.
Conversations API: ServiceNow EmployeeWorks everywhere employees work
With the new Conversations API, organizations can bring ServiceNow EmployeeWorks capabilities – including Productivity Assistants, Productivity Routines, and ToolSmith – directly into the tools employees already use, including custom internal applications, kiosks, and other AI applications.
One unified platform, available across every channel, with no rearchitecting required.
Availability:
Productivity Assistants, Productivity Routines, the employee-centric harness, ToolSmith and Conversations API are all in controlled availability today.
Share this:
Like this:
Related
This entry was posted on October 15, 2026 at 4:43 pm and is filed under Commentary with tags ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.