At a news conference today, the two headed CEO combo over at RIM declared the global Blackberry outage over:
Co-CEOs Mike Lazaridis and Jim Balsillie informed investors and reporters on a conference call that the service to all BlackBerry customers in all regions of the world had been restored as of the wee hours of Thursday morning.
What happened? Here’s what Lazaridis said:
He explained that on Monday there was a hardware failure on a dual redundant core switch that had been designed to help protect the BlackBerry infrastructure that failed. This switch failure caused the e-mail and messaging services to go down in Europe, India, Africa, the Middle East, and parts of South America.
The backup switching architecture did not work as intended and the systems in Europe quickly became overwhelmed, which is how the issue began rippling to other parts of the world. When technicians restarted the system, it took a long time for the backlog of messages and data passing through the infrastructure to become stable.
Now that service is restored, customers should be seeing inboxes on their BlackBerry smartphones fill up with messages that had been sent and queued up in the system.
“When you start to see the traffic flowing very quickly, that’s a very good thing,” co-CEO Jim Balsillie said.
Now the real problems for RIM begins:
“We are reviewing our options in terms of compensation,” said a spokesman for Britain’s Vodafone , adding that “no decisions have been taken.”
Spain’s Telefonica said on its web site it would compensate customers, in line with Spanish law. Spanish Consumer Association FACUA estimated that clients will receive 0.23-1.90 euros ($0.31-$2.62) for each 24 hours of service interruption.
It gets worse for RIM:
Colombia’s government launched an investigation Wednesday into BlackBerry service outages that have disrupted email and instant-messaging, and said it may force the product’s maker, Research in Motion Ltd., to pay back its customers in the South American nation.
“When a customer pays for a service, they have a right to receive that service in full,” Alejandro Giraldo, who oversees consumer protection at the Colombian government’s regulatory agency for companies, said in a phone interview.
So RIM may have fixed the outage, but their problems are starting. Sucks to be them.
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This entry was posted on October 13, 2011 at 7:58 pm and is filed under Commentary with tags RIM. You can follow any responses to this entry through the RSS 2.0 feed.
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The Global Blackberry Outage Is Over…. Now The Blame Game Begins
At a news conference today, the two headed CEO combo over at RIM declared the global Blackberry outage over:
Co-CEOs Mike Lazaridis and Jim Balsillie informed investors and reporters on a conference call that the service to all BlackBerry customers in all regions of the world had been restored as of the wee hours of Thursday morning.
What happened? Here’s what Lazaridis said:
He explained that on Monday there was a hardware failure on a dual redundant core switch that had been designed to help protect the BlackBerry infrastructure that failed. This switch failure caused the e-mail and messaging services to go down in Europe, India, Africa, the Middle East, and parts of South America.
The backup switching architecture did not work as intended and the systems in Europe quickly became overwhelmed, which is how the issue began rippling to other parts of the world. When technicians restarted the system, it took a long time for the backlog of messages and data passing through the infrastructure to become stable.
Now that service is restored, customers should be seeing inboxes on their BlackBerry smartphones fill up with messages that had been sent and queued up in the system.
“When you start to see the traffic flowing very quickly, that’s a very good thing,” co-CEO Jim Balsillie said.
Now the real problems for RIM begins:
“We are reviewing our options in terms of compensation,” said a spokesman for Britain’s Vodafone , adding that “no decisions have been taken.”
Spain’s Telefonica said on its web site it would compensate customers, in line with Spanish law. Spanish Consumer Association FACUA estimated that clients will receive 0.23-1.90 euros ($0.31-$2.62) for each 24 hours of service interruption.
It gets worse for RIM:
Colombia’s government launched an investigation Wednesday into BlackBerry service outages that have disrupted email and instant-messaging, and said it may force the product’s maker, Research in Motion Ltd., to pay back its customers in the South American nation.
“When a customer pays for a service, they have a right to receive that service in full,” Alejandro Giraldo, who oversees consumer protection at the Colombian government’s regulatory agency for companies, said in a phone interview.
So RIM may have fixed the outage, but their problems are starting. Sucks to be them.
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This entry was posted on October 13, 2011 at 7:58 pm and is filed under Commentary with tags RIM. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.