My wife has been complaining that since she got the iPhone 5, her computer was slow. Now her computer is beyond overdue for an upgrade, and there should be no connection to getting a new iPhone and the computer being slow, so I didn’t really take much notice of it. That is until I used it and it was completely unusable.
I did some poking around, which was difficult as it was so slow that anything took to minutes to execute. But I tripped over the cause. By using task manager to see what was going on, I discovered that a service called applemobiledeviceservice.exe was consuming a high amount of CPU time. When I say high, I mean 90% or more of the CPU. Clearly, it was going haywire. Now this is the Windows service that helps iTunes to sync with your iPhone, iPad or iPod, and I had just upgraded the version of iTunes when she got the iPhone, so it made sense why this started when she got the iPhone.
The question is why.
I did some research and found this Apple support document that speaks to this issue. I followed the steps in the document and confirmed that as per the document, a program that monitors the Winsock protocol for Windows was conflicting with iTunes. Now, the solution that Apple would have you perform is to uninstall the offending program. I decided to go a different route. Thanks to the level of detail in the article, I figured that rather than uninstall applications, I could simply reset the Winsock protocol. Here’s how I did it:
- I opened a command propmpt
- I then typed in
netsh winsock reset
- From there, I rebooted the computer
The problem went away after I did that. Now I did test all her applications and everything seems to work. But it was entirely possible that what I did would have “broken” an application such as anti-virus program. So to be safe, I upgraded her AVG Free software to the latest version which is AVG Free 2013. I recalled from another posting that they had made the product more memory friendly, so it couldn’t hurt.
I’ll keep an eye on it but I think she’s in a better place until she upgrades to a more modern computer.
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This entry was posted on October 3, 2012 at 6:02 pm and is filed under Commentary with tags Apple, AVG, iPhone 5. You can follow any responses to this entry through the RSS 2.0 feed.
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It Seems My Wife’s Computer Went Haywire Because Of The iPhone
My wife has been complaining that since she got the iPhone 5, her computer was slow. Now her computer is beyond overdue for an upgrade, and there should be no connection to getting a new iPhone and the computer being slow, so I didn’t really take much notice of it. That is until I used it and it was completely unusable.
I did some poking around, which was difficult as it was so slow that anything took to minutes to execute. But I tripped over the cause. By using task manager to see what was going on, I discovered that a service called applemobiledeviceservice.exe was consuming a high amount of CPU time. When I say high, I mean 90% or more of the CPU. Clearly, it was going haywire. Now this is the Windows service that helps iTunes to sync with your iPhone, iPad or iPod, and I had just upgraded the version of iTunes when she got the iPhone, so it made sense why this started when she got the iPhone.
The question is why.
I did some research and found this Apple support document that speaks to this issue. I followed the steps in the document and confirmed that as per the document, a program that monitors the Winsock protocol for Windows was conflicting with iTunes. Now, the solution that Apple would have you perform is to uninstall the offending program. I decided to go a different route. Thanks to the level of detail in the article, I figured that rather than uninstall applications, I could simply reset the Winsock protocol. Here’s how I did it:
netsh winsock resetThe problem went away after I did that. Now I did test all her applications and everything seems to work. But it was entirely possible that what I did would have “broken” an application such as anti-virus program. So to be safe, I upgraded her AVG Free software to the latest version which is AVG Free 2013. I recalled from another posting that they had made the product more memory friendly, so it couldn’t hurt.
I’ll keep an eye on it but I think she’s in a better place until she upgrades to a more modern computer.
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This entry was posted on October 3, 2012 at 6:02 pm and is filed under Commentary with tags Apple, AVG, iPhone 5. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.