I’ve been meaning to post an update about this Rogers lag spike issue while playing video games. If you recall, I was able to reproduce the issue and the person who came to me asking for help to track down the issue on his behalf. My troubleshooting found it to be a faulty modem. Rogers last week reached out to me and asked me to test my connection again. I’ve been doing tests at different times of day and I have found the lag is way less than before. If there is any lag, it’s a couple of seconds and not minutes like I originally reported. I’m waiting for feedback from Rogers on what they did, but they clearly made a change on their end that seems to have mitigated this issue.
Now I did do some detective work on my own and none of the routes to the Internet that Rogers used to get to any of the game servers that I tested with have changed. So I can only conclude that Rogers had a congestion issue of some sort, or they were doing some sort of traffic management that was affecting people who played games. Hopefully Rogers gets back to me on this so that I can post the update here.
I would ask my readers who are on Rogers and play games like Call Of Duty and Team Fortress 2 to please leave a comment with their experiences playing games on Rogers Internet. It would be really helpful to see how truly widespread this is.
UPDATE: Rogers got back to me and gave me this statement:
The resolution was part of our normal planned network maintenance in the area. Also, wanted to remind you that our network policy does not include managing specific traffic types. You can learn more here: http://www.rogers.com/web/content/network_management
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This entry was posted on November 9, 2014 at 10:18 am and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed.
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Another Update To The Rogers Lag Spike Issue [UPDATED]
I’ve been meaning to post an update about this Rogers lag spike issue while playing video games. If you recall, I was able to reproduce the issue and the person who came to me asking for help to track down the issue on his behalf. My troubleshooting found it to be a faulty modem. Rogers last week reached out to me and asked me to test my connection again. I’ve been doing tests at different times of day and I have found the lag is way less than before. If there is any lag, it’s a couple of seconds and not minutes like I originally reported. I’m waiting for feedback from Rogers on what they did, but they clearly made a change on their end that seems to have mitigated this issue.
Now I did do some detective work on my own and none of the routes to the Internet that Rogers used to get to any of the game servers that I tested with have changed. So I can only conclude that Rogers had a congestion issue of some sort, or they were doing some sort of traffic management that was affecting people who played games. Hopefully Rogers gets back to me on this so that I can post the update here.
I would ask my readers who are on Rogers and play games like Call Of Duty and Team Fortress 2 to please leave a comment with their experiences playing games on Rogers Internet. It would be really helpful to see how truly widespread this is.
UPDATE: Rogers got back to me and gave me this statement:
The resolution was part of our normal planned network maintenance in the area. Also, wanted to remind you that our network policy does not include managing specific traffic types. You can learn more here: http://www.rogers.com/web/content/network_management
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This entry was posted on November 9, 2014 at 10:18 am and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.