You know, after this incident where Lenovo made a pricing “mistake” and this incident where Lenovo shipped computers with malware, my opinion of the company isn’t good. It’s taken another dip today when I read this story about Lenovo apparently shipping computers to customers knowing that they were defective:
When the Lenovo LaVie Z superlight laptop was introducedduring CES 2015, it was among the hottest products at the show. So when we were finally able to order the LaVie Z 360 (we buy all the computers we test), we were looking forward to getting it into the lab. What arrived instead was a letter from the company apologizing for some flaws with the new product.
And:
The letter, which CR received by e-mail, explained that Lenovo had made “a couple missteps” in its “haste to bring the product to market.” Apparently, when the computer is used in tent mode, the display doesn’t auto-rotate. Yep, that means you’d see an upside-down image. The letter explained that you could use Windows commands to fix that, but that “this is not a great user experience.”
And that’s not all, Lenovo continued. In stand mode, the keyboard doesn’t automatically deactivate. “A user may be okay in Stand Mode with LaVie Z lying flat on a table, but if it were on your lap for example, the keys may depress and once again cause an unsatisfactory user experience.” Yes, we agree: That would be unsatisfactory.
Now here’s the kicker. Here’s what Lenovo is going to do about it:
This all seemed like a prelude to an announcement that shipments were being delayed for a couple of weeks while the problems were fixed. Not so. In reality, Lenovo was planning to ship the computers as is—while refunding 5 percent of the cost.
So, Lenovo is shipping computers that they know to be defective and they don’t plan on fixing them. At least, not at present. Instead, you get a 5% refund. Am I the only one who is underwhelmed by this?
One wonders if this company is serious in terms of treating its customers well and staying in business.
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This entry was posted on May 12, 2015 at 9:02 am and is filed under Commentary with tags Lenovo. You can follow any responses to this entry through the RSS 2.0 feed.
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Lenovo Knowingly Ships Faulty Computers To Customers…. Offers Discount To Make Nice
You know, after this incident where Lenovo made a pricing “mistake” and this incident where Lenovo shipped computers with malware, my opinion of the company isn’t good. It’s taken another dip today when I read this story about Lenovo apparently shipping computers to customers knowing that they were defective:
When the Lenovo LaVie Z superlight laptop was introducedduring CES 2015, it was among the hottest products at the show. So when we were finally able to order the LaVie Z 360 (we buy all the computers we test), we were looking forward to getting it into the lab. What arrived instead was a letter from the company apologizing for some flaws with the new product.
And:
The letter, which CR received by e-mail, explained that Lenovo had made “a couple missteps” in its “haste to bring the product to market.” Apparently, when the computer is used in tent mode, the display doesn’t auto-rotate. Yep, that means you’d see an upside-down image. The letter explained that you could use Windows commands to fix that, but that “this is not a great user experience.”
And that’s not all, Lenovo continued. In stand mode, the keyboard doesn’t automatically deactivate. “A user may be okay in Stand Mode with LaVie Z lying flat on a table, but if it were on your lap for example, the keys may depress and once again cause an unsatisfactory user experience.” Yes, we agree: That would be unsatisfactory.
Now here’s the kicker. Here’s what Lenovo is going to do about it:
This all seemed like a prelude to an announcement that shipments were being delayed for a couple of weeks while the problems were fixed. Not so. In reality, Lenovo was planning to ship the computers as is—while refunding 5 percent of the cost.
So, Lenovo is shipping computers that they know to be defective and they don’t plan on fixing them. At least, not at present. Instead, you get a 5% refund. Am I the only one who is underwhelmed by this?
One wonders if this company is serious in terms of treating its customers well and staying in business.
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This entry was posted on May 12, 2015 at 9:02 am and is filed under Commentary with tags Lenovo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.