In Depth: Starbucks Mobile Order And Pay

If you’ve followed this blog for a while, you’ll know that I have a Starbucks addiction habit. Just look at part three of any car review that I’ve done as proof of that. I’ve been a user of the Starbucks app for years on my iPhone. Even though sometimes their app has had some well documented issues that have given me reason to pause. But I digress. I’m not here to bash Starbucks, but to talk about a new feature that has been rolled out to Starbucks locations in the Greater Toronto Area in the last day or so. Dubbed Starbucks Mobile Order And Pay, this feature allows you to order your favorite food and beverages using the Starbucks app on your smartphone and simply walk into the restaurant and pick it up. It promises to be a huge time saver. That’s a bold statement as Starbucks locations can be insanely busy places at times. So I decided to put it to the test by ordering and picking up my usual morning drink at 7:30 AM.


Step 1: Open the Starbucks app and choose Order and then choose Place An Order. This requires you to have the latest version of the Starbucks app. Thus if you don’t see the order option, you should go to the app store of your choice and update to the latest version of the Starbucks app.


Step 2: Choose a store. This is the part that might annoy you. Not all Starbucks stores have this feature. For example, I was at a client’s location that had a Starbucks location a kilometer away, but the only one that supported this feature was 3 kilometers in the other direction. Hopefully that changes.


Step 3: Pick the items that you want to order. In my case I am choosing an Americano coffee. You can choose the size and you have the ability to customize your order. One thing that I have to point out is that the full Starbucks menu is not present. Thus there might be something that you want that you can’t order using this method.


Step 4: Confirm and pay for your order. It uses money on the virtual Starbucks card that’s on your phone to pay for the order.


Step 5: At this point, you can then head to the Starbucks location and pick it up. All you need to do is walk in, walk up to the barista, ask for your order, receive it, and walk out while those in line look on in envy.

The process works as described the two times that I tested it. Though the fact that not all stores support ordering via the app, and the complete menu not being available may impact your decision to use Mobile Order And Pay. But to be fair, this has only been available for a couple of days in the Greater Toronto Area. Thus I will cut them some slack. My advice is if you’re a Starbucks addict patron like I am, give it a try and see how well it works for you. I have to admit that I will be using this frequently as it is a time saver for me.


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