Want To Complain About The netTALK / Iristel Situation? Here’s How You Do It
If you’re one of the many Canadians who are without phone service thanks to this war between VoIP provider netTALK and Iristel who is holding Canadian phone numbers “hostage”, here’s how to do it. You need to file a complaint with the Commissioner for Complaints for Telecommunications Services. Doing so is easy as all the information to do so can be found here: https://www.ccts-cprst.ca/complaints
You can also phone them and their number is 1-888-221-1687. You can also email them at response@ccts-cprst.ca. But I would use the web form if I were you.
So, who is the Commissioner for Complaints for Telecommunications Services? Here’s a snippet from their website:
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively.
My advice would be to file a complaint and see where things go. Though my feeling is that netTALK customers in Canada are not going to get a satisfactory outcome given my most recent news about the situation.
January 21, 2016 at 8:00 am
My Nettalk Service has been restored!! As of this morning. Notification indicates the following email was sent out at 11:50pm last night: “To our valued netTALK customers in Canada,
We are very pleased to announce that, effective immediately, all netTALK Canada telephone numbers and services are live and fully functioning.
According to Anastasios Kyriakides, CEO of netTALK, “We cannot sufficiently express our thanks to our customers for their patience and loyalty, to the relevant Canadian regulatory authorities for their guidance and assistance, and to our telecommunications partners in Canada for their invaluable efforts to finally bring this to a conclusion. Working together, we reached the right result.”
We will be in touch with each of you to provide any necessary further details, and to compensate you for your inconvenience. And most importantly, we truly appreciate your loyalty to, and trust in, netTALK.
Sincerely,
The netTALK Team”
February 2, 2016 at 1:27 pm
i still do not have any service and your tech department keeps hanging up on me, not happy