CRTC Fails Miserably To Address Compliance Issues With netTALK

The last time I wrote about netTALK, the VoIP provider who in a dispute with a company called Iristel, and as a side effect to that, they took the phone service of thousands of Canadians offline for several days. In my last story on this topic, Jeremy Cooperstock wrote a letter to the CRTC in regards to netTALK being a non-compliant provider according to the CRTC and CCTS, and the fact that netTALK failed to deliver on their promise of one year of free service. Mr Cooperstock got a reply from the CRTC via Patrick Desjardins who is the Information Officer of the CRTC. Here it is: 

Dear Mr. Cooperstock:

As discussed on Friday over the phone, the issue in question is not within the CRTC’s purview. Should you wish to pursue the matter, we would advise you to seek legal representation.

So… At this point you have to ask what good is the CRTC? After all, thousands of Canadians had their phone service offline for days. And it’s not like the fact that netTALK is a non-compliant telco is a new discoveryThere’s no way that should be acceptable to the CRTC, but clearly it is. And that quite frankly an #EpicFail. Canadians deserve better from their telco regulators. One wonders if better will ever come.

Now when it comes to netTALK, my advice remains the same. They are a non-compliant member of the CCTS. From what I can tell, they have never made a penny. Plus they don’t follow through on their promises. Avoid them at all costs as they are a telco that won’t be around in the long term. That will only hurt you in the end.

I will continue to monitor this for any new developments from either the CRTC or netTALK.

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