#Fail: Dell Forgets To Renew A Domain And It Gets Hijacked

Security expert Brian Krebs has a report which shows that #fails come in all forms. I’ll let him give you the details:

There is a program installed on virtually all Dell computers called “Dell Backup and Recovery Application.” It’s designed to help customers restore their data and computers to their pristine, factory default state should a problem occur with the device. That backup and recovery program periodically checks a rather catchy domain name — DellBackupandRecoveryCloudStorage.com — which until recently was central to PC maker Dell’s customer data backup, recovery and cloud storage solutions.

Sometime this summer, DellBackupandRecoveryCloudStorage.com was suddenly snatched away from a longtime Dell contractor for a month and exposed to some questionable content. More worryingly, there are signs the domain may have been pushing malware before Dell’s contractor regained control over it.

That’s a #Fail. You have to wonder if the person who keeps track of when domains expire still works for Dell as this had the potential of going horribly sideways for them. Here’s why:

This program comes in two versions: Basic and Premium, explains “Jesse L,” a Dell customer liaison and a blogger on the company’s site.

“The Basic version comes pre-installed on all systems and allows the user to create the system recovery media and take a backup of the factory installed applications and drivers,”Jesse L writes. “It also helps the user to restore the computer to the factory image in case of an OS issue.”

In other words: If DellBackupandRecoveryCloudStorage.com were to fall into the wrong hands it could be used to foist malicious software on Dell users seeking solace and refuge from just such nonsense!

While this situation isn’t as bad as say Equifax, it could have been. Hopefully Dell learns its lesson and keeps tighter control of their domains going forward.

 

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