Archive for Dell

OpenText joins Dell EMC Select Partner Program

Posted in Commentary with tags , on November 17, 2017 by itnerd

OpenText has announced that it has signed a definitive reseller agreement with Dell EMC establishing OpenText as a reseller partner within Dell EMC’s Select Partner Program. The agreement initially includes OpenText InfoArchive to help enhance Dell EMC offerings focused on IT transformation. This combination paves the way to help enterprise customers modernize and transform IT infrastructures. InfoArchive will be immediately available through Dell EMC’s sales channels.

OpenText InfoArchive and Dell EMC’s services and storage solutions enable enterprises to securely manage legacy information from multiple applications and sources, without the requirement to maintain expensive legacy applications.

OpenText InfoArchive enables enterprises to target applications suitable for archiving and retirement, and manage all associated structured and unstructured information. InfoArchive can assist enterprises in the requirement to retain legacy and past-era applications, while providing continuous access to valuable data and information, and ensure compliance with governance and retention policies. InfoArchive works with Dell EMC’s storage platforms such as Isilon and ECS, and Dell EMC’s Application Archiving and Retirement Service, to enhance customer compliance, accessibility and information analytics capabilities.
OpenText enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText visit opentext.com.

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#Fail: Dell Forgets To Renew A Domain And It Gets Hijacked

Posted in Commentary with tags on October 26, 2017 by itnerd

Security expert Brian Krebs has a report which shows that #fails come in all forms. I’ll let him give you the details:

There is a program installed on virtually all Dell computers called “Dell Backup and Recovery Application.” It’s designed to help customers restore their data and computers to their pristine, factory default state should a problem occur with the device. That backup and recovery program periodically checks a rather catchy domain name — DellBackupandRecoveryCloudStorage.com — which until recently was central to PC maker Dell’s customer data backup, recovery and cloud storage solutions.

Sometime this summer, DellBackupandRecoveryCloudStorage.com was suddenly snatched away from a longtime Dell contractor for a month and exposed to some questionable content. More worryingly, there are signs the domain may have been pushing malware before Dell’s contractor regained control over it.

That’s a #Fail. You have to wonder if the person who keeps track of when domains expire still works for Dell as this had the potential of going horribly sideways for them. Here’s why:

This program comes in two versions: Basic and Premium, explains “Jesse L,” a Dell customer liaison and a blogger on the company’s site.

“The Basic version comes pre-installed on all systems and allows the user to create the system recovery media and take a backup of the factory installed applications and drivers,”Jesse L writes. “It also helps the user to restore the computer to the factory image in case of an OS issue.”

In other words: If DellBackupandRecoveryCloudStorage.com were to fall into the wrong hands it could be used to foist malicious software on Dell users seeking solace and refuge from just such nonsense!

While this situation isn’t as bad as say Equifax, it could have been. Hopefully Dell learns its lesson and keeps tighter control of their domains going forward.

 

#Fail: Dell BIOS Update Bricks Computers

Posted in Commentary with tags on May 18, 2017 by itnerd

It seems that Dell has some pissed of customers on its hands due to a BIOS update that is apparently bricking computers. Apart from a power light, nothing much happens. The main model affected by this is the Inspiron 20 3052, although a few users reported similar problems with Inspiron 3252s.

If you want to see how frustrated users are, the thread on the Dell Support Forum that has the outrage in progress is here. Let’s hope that Dell has a fix for this that they can roll out quickly to mitigate this disaster.

Dell Engineering Director Appears To Trash AirWatch On Twitter… Say What?

Posted in Commentary with tags on October 12, 2016 by itnerd

Last month Dell and VMware became one in the same as they merged into a single company. As part of the deal, VMware’s AirWatch enterprise mobility management product was brought into the fold. But I have to guess that not all Dell employees are thrilled with the fact that they now have to fly the flag for AirWatch. Case in point is this fellow:

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This is Luke Woydziak and according to his LinkedIn profile, he just took on the role of Director of Engineering at Dell Technologies which has the following mission statement according to this

Dell Technologies is Dell, Dell EMC, Pivotal, RSA, SecureWorks, Virtustream, and VMware. We’re a collective force of innovative capabilities trusted all over the world to provide technology solutions and services that accelerate digital transformation.

Now you’ll note that VMware is part of that list. And as I mentioned above, VMware has AirWatch as part of its portfolio. Which would make it really strange to see this comment on Mr. Woydziak’s Twitter feed:

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Yes that’s a screen shot. I’ve done that just in case the tweet gets deleted. That sometimes happens when potentially embarrassing tweets are brought to light. Here’s the original tweet:

I don’t get it. Someone who works for an organization that provides technologies to businesses is appearing to disparage one of the technologies that helps to provide his pay packet. Keep in mind that this fellow has over 7000 followers on Twitter. Even if he didn’t, this is the age of apps like Radian6 which troll social media for this sort of thing. In short, he must have known that someone further up the food chain in Dell would see this tweet. Or worse, competitors might see this tweet and pounce on it. Never mind the possibility that someone like me who has several thousand people visiting this blog every day might see this and say “hmmmmmm” and quickly post a story on it. The only thing that I can conclude is that he isn’t happy about AirWatch being part of Dell for whatever reason, and he isn’t shy to say so in public. I also suspect that there are others within the Dell organization who feel this way, but haven’t made their feelings known by tweeting or by other means.

I for one will be keeping an eye on this story as it could get very interesting.

 

3000 Dell Employees May Get The Axe

Posted in Commentary with tags , on September 12, 2016 by itnerd

As part of Dell’s efforts to buy EMC, which closed on September 7th by the way, as many as 3000 people may no longer work for Dell when it is all said and done according to a  Bloomberg report. The report claims that Dell will seek out $1.7bn in cost savings in the next eighteen months. However, it also claims that it will seek to beef up sales by several times that amount, minimizing the need to thin the herd. If they have to thin the herd, it will likely come from the US and in roles including supply chain, marketing and general and administrative functions.

It will be interesting to see what this new Dell/EMC combo does to make this deal work over next year or two. My guess is that they will be doing anything possible to prove that this merger was a good idea. Even if that means that this merger isn’t as good for others. Employees for example.

Dell Sells IT Services Unit….. At A Loss

Posted in Commentary with tags on March 28, 2016 by itnerd

Dell has announced it is selling its IT services unit to NTT Data of Japan for more than $3 billion. The question is why would it do that? The answer is to fund the purchase of EMC which I’ve written about here. Dell really needs cash and selling off parts of itself that it feels that it doesn’t need is a way to fund this $67 billion transaction. Though, I’d like to point out that they’re selling their IT services unit at a loss seeing as Dell purchased it for almost $4 Billion just a few short years ago. That makes this move seem like one of desperation more than anything else.

 

Dell Tech Support Scam Suggests That Dell Has Been Hacked

Posted in Commentary with tags on January 8, 2016 by itnerd

A new twist on the fake tech support scam calls which I have written about on two occasions is apparently out in the wild. This one seems to target owners of Dell computers and included very specific information to lull you into falling for the scam. I’ll let someone who got one of these calls tell you about it:

Scammers pretending to be from Dell computers phoned me in November — but these scammers knew things about me. They identified the model number for both my Dell computers, and knew every problem that I’d ever called Dell about. None of this information was ever posted online, so it’s not available anywhere except Dell’s own customer service records. (Even my e-mail account is secured with “two-step verification”…)

Now if you read the rest of this post, a Dell rep says they’ve been hacked. Though the author thinks that they’ve contractors for Dell who are running a scam. What’s more is that Dell’s own forums say that this has been going on for almost a year now. Regardless, the M-O is the same as other scams of this type. The scammers get you to give them remote access to your computer, and then they go to town on it stealing anything they can while charging you a pile of money in the process. Now the FTC has shut down an operation like this recently. But one has to wonder that’s truly the case.

This is downright scary and I am surprised that Dell isn’t warning owners of their computers about this scam. One has to wonder what other sorts of information that these scammers have access to. In the meantime, no software or hardware company will proactively phone you to repair your computer. Ever. Thus if you are a Dell owner and you get one of these calls, hang up.