Consumer Group Demands CRTC Investigate Telco Upselling

The Public Interest Advocacy Centre has formally asked the CRTC to hold a public inquiry into aggressive telecom sales tactics, based on recent media reports like this one, this one and this one:

John Lawford, PIAC’s Executive Director and General Counsel signed the letter on behalf of PIAC, which reads in part: “The nature of these allegations is so serious that a formal inquiry into the entire industry’s sales practices is required.”

Lawford stated today that: “We are concerned that such aggressive and potentially misleading sales practices are endemic in retail Internet, wireless, subscription TV and wireline telephone markets, in particular in relation to bundles offered by the major providers. We are therefore calling on the CRTC to publicly inquire into these practices to restore consumer trust and to craft any necessary rules to prevent further harm to consumers.”

A copy of the letter is found here.

My $0.02 worth. Someone should investigate this. Be it the CRTC or Parliament. Clearly there is something wrong here where reports like these surface. Thus in the interests of Canadians, they need to be addressed and people who are perpetrating behavior like this need to be held to account. Thus, I will be very interested to see what the CRTC and others do with this request. If they do nothing, then it tells you all you need about those who regulate the telecommunications industry in Canada.

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One Response to “Consumer Group Demands CRTC Investigate Telco Upselling”

  1. […] slip one undertone goalposts so to speak. Stories like these seem to back that up. And that makes this call for a public inquiry more relevant to […]

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