OpenText Announces Extended ECM for Microsoft Dynamics 365

OpenText a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText’s leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless customer engagement.

OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service enables intelligent and connected enterprises to transform sales, marketing, customer and field service automation by securely and seamlessly integrating content services into business processes.

The integration of OpenText’s ECM solutions with Dynamics 365 for Customer Service enhances business processes – specifically in sales and service scenarios such as lead-to-cash and problem-to-resolution – driving improved productivity, collaboration and customer service. The integration also enables the enterprise to maximize the value and insight from both unstructured content and structured data.

The OpenText Extended ECM Business Workspace is at the center of the integration. It allows customer-facing roles to remain within the Dynamics 365 business application, while simultaneously having access to the full breadth of information and documentation from across the organization needed to provide efficient and outstanding customer service.

OpenText also continues to invest in connecting the digital workplace to the digital business. Customers can now benefit from a tighter integration with Microsoft Teams. OpenText Extended ECM for Microsoft Office 365 allows organizations to augment the repeatable and consistent collaboration of Business Workspaces with the workplace chat, meetings and notes that Teams brings to internal and external stakeholders,

Additional certified OpenText EIM solutions available on the Azure platform include:

  • OpenText Content Server
  • Documentum Content Server
  • Media Management
  • Archive Center
  • Application Governance & Archiving for SharePoint
  • Extended ECM Platform
  • Web Site Management and Capture Center.

 

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