Indian Police Take Down Call Centers Tied To Fake Tech Support Scams

The fake tech support scams that seems to be centered in India is something that I’ve been tracking for a while now. And I am overjoyed that Indian Police at the prompting of Microsoft have finally done something about the scumbags related to this scam:

New Delhi police have arrested 63 suspects in the last two months working and operating 26 call centers that were engaging in tech support scams, posing as tech support staff at Microsoft, Google, Apple, and other major tech companies. The raids on Delhi-based call centers have taken place over the last two months, Microsoft said. Police first raided 10 call centers and arrested 24 people in October, and then raided 16 other call centers and made 39 more arrests this week.

Microsoft said its staff received over 7,000 victim reports associated with the 16 call centers raided this week, from over 15 countries. Users reported paying between $100 and $500 for unnecessary tech support services and products. The raids resulted in the seizure of substantial evidence including call scripts, live chats, voice call recordings and customer records from tech support fraud operations, Microsoft said. The Delhi police’s crackdown on tech support call centers came after Microsoft filed legal complaints earlier this year. Microsoft has been collecting customer complaints about tech support scams since 2014, via its “Report a technical support scam” portal.

Hopefully this is a sign of things to come as if I were the Indian government, I would be embarrassed that scams like these were operating within the country.

Now if the Indian authorities will do something about the Canada Revenue Agency scams where the scumbags are completely unrepentant.

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