The IT Nerd

I got a comment related to this story that I posted about the Samsung Galaxy Watch. Which for those on Team Android is the chief competitor to the Apple Watch. I posted that story in relation to Rogers lack of eSIM support at the time. They now have that support. Sort of. But only for the Apple Watch. It’s not available for the Galaxy Watch because Rogers much to my surprise doesn’t seem to carry the Galaxy Watch. Here’s what the reader who tipped me off to this said:

I spent alot of the day today calling Roger’s and getting escalated to higher and higher up the Rogers management chain.

In the end I spent over half an hour talking to the Office of the President of Roger’s.

Supposedly the very top of Rogers.

I was told that Roger’s has made a business decision to not support the Samsung Galaxy Watch.

And worse that they have no plans to support it at any time in the future.

I was on hold for nearly 10 minutes while the Office of the President checked and confirmed with all groups that there is no support planned at all.

(While I was told that they may change their mind at any time, it seems highly unlikely as these things are normally scheduled months in advanced)

This is extreamly discouraging.

When I pointed out that this is making a large number of Roger’s customers very upset, I was told that I could complain to the ombudsman (who had no control over business decisions).

I also pointed out that the type of person who buys a 500+ smartwatch is likely to also be spending alot on other Roger’s services and that this business decision was likely to be a expensive mistake.

In the end I have decided to move all my business to a different carrier.

Not my preferred choice, but I am left with no choice.

Well, that’s someone who is never going to do business with Rogers again. And I confirmed via this page that the only carriers in Canada that have the Galaxy Watch are Telus and Bell.

At first I thought the person who pinged me on this was over reacting. But I reached out to a bunch of my friends and associates who are on Team Android to get their views on they. To my surprise their reaction to finding out that Rogers doesn’t carry the Galaxy Watch was one of shock. They all assumed that of course Rogers would carry all the latest and greatest devices. Thus the fact that Rogers didn’t carry the Galaxy Watch was mind blowing. Thus based on that, I think Rogers has really made a mistake here. One they might want to reconsider with the Galaxy 10 about to make an appearance as that will drive upgrades once it is available. Those upgrades will likely go to carriers that carry all of Samsung’s products. In other words, Telus and Bell and not Rogers. Pity.

This entry was posted on January 25, 2019 at 8:05 pm and is filed under Commentary with tags Rogers, Samsung. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.