South African Social Development Department Improves Service Delivery with OpenText

 OpenText™ today announced the Department of Social Development of South Africa has deployed OpenText™ Documentum™ xCP, a case management framework to digitize its social assistance appeals process. The solution enables the department to provide a more effective, efficient, and accessible social assistance appeals service for its citizens and reduce legal expenditures.

OpenText™ Documentum™ xCP helps ensure compliance and enables department staff to promptly inform stakeholders of required action, escalate long-running appeals and generate audit reports for reference.

The department worked with local OpenText partner Faranani DocTec to implement the solution. The cost savings achieved by using OpenText™ Documentum™ xCP have been reallocated for the improvement of the Department of Social Development’s business services, including administration of appeals. These bottom-line benefits have also been put towards increasing awareness among potential applicants and beneficiaries of social assistance.

OpenText™ Documentum™ xCP features a low-code development environment for rapid design and deployment of robust case management solutions, bringing new efficiency and agility to complex information-centric processes, from loan applications to benefit approvals, across a range of industries. 

For more information on OpenText Documentum xCP, click here.

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