Rogers Services Take A Dirt Nap…. Customers Frustrated And Irate As A Result

Rogers has had outages that have affected their wireless voice and data services, along with their Internet services since very early this morning. The issues are nationwide in scope. Downdetector was showing Rogers outages beginning overnight and spiking to more than 12,000 reports in the daylight hours. The outages appeared most prevalent in southern Ontario and Montreal.

This is bad on a number of levels for Rogers. For example, here’s what Peel Regional Police (which is the region just west of Toronto Canada) had to say:

That’s not trivial. And other police forces had similar messages.

Then there’s the fact that this is a global pandemic and people are forced to work from home as a result. Making the Internet an absolute essential utility. Here’s what one Rogers customer thought about this:

Some pointed out that Rogers is likely going to lose customers over this.:

You have to wonder if Bell Canada is getting a lot of calls today from people who want to switch. But the biggest area where this is going to hurt Rogers is that they’re trying to buy Shaw communications at the moment. Rogers argues that this is a good thing for Canadians. Though some don’t agree. But this outage will likely have this reaction with Canadians as the optics of this outage at this exact moment in time is not good:

At present, Rogers appears to be still working on the issue, and in some cases they are directing customers to this page for updates. But this page only refers to wireless issues. It doesn’t reference any home or business Internet issues as I have received calls on both today. Thus if you do have issues with your Rogers services, it’s not you, it’s them. And it’s going to be a very bad day for Rogers as a result.

Sucks to be them.

UPDATE: So this Tweet is making the rounds:

The original Tweet translates to: “It’s amazing how scandalous the media are when a data breach from a QC flagship happens but when it’s Canada boaf it’s not that bad #DataLeak @tvanouvelles @LP_LaPresse @RadioCanadaInfo”

So has Rogers suffered a data breach? Inquiring minds want to know.

UPDATE #2: Rogers has put out a statement saying that a software update from Ericsson caused today’s fiasco. Too bad the damage has been done. Assuming that what Rogers is saying is true of course. I say that because prominent politicians are coming out to hammer Rogers:

Given that the Liberal Government in Ottawa is in a minority Parliament, if they want to stay in power, they may have to bend to the will of the opposition. Sucks to be you Rogers. In any case, service is slowly returning to normal. But it may take several hours for full service to be restored.

2 Responses to “Rogers Services Take A Dirt Nap…. Customers Frustrated And Irate As A Result”

  1. […] who is likely still smarting from the epic outage that pretty much inconvenienced their users who are likely working from home in the middle of a […]

  2. […] who is likely still smarting from the epic outage that pretty much inconvenienced their users who are likely working from home in the middle of a […]

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