Salesforce’s annual Small Business Trends report with Canadian-specific data is out and it illustrates how small and medium-sized businesses navigated through the last year. They are embracing a digital-first world and are confident in future business success.
For instance, the past 18 months accelerated a number of innovations from SMB owners to digitize. Salesforce’s report found that:
- 72% of SMBs believe operational shifts they’ve made to business operations over the past year will benefit their business long-term;
- 81% of SMBs plan to offer contactless services permanently, such as secure payments (51%), digital customer service (42%) and Ecommerce (35%); and
- 90% of SMBs have moved a portion of their operations online in the past year.
Source: Salesforce
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This entry was posted on October 15, 2021 at 1:25 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed.
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The IT Nerd
Infographic: Small & Medium Business Trends Report
Salesforce’s annual Small Business Trends report with Canadian-specific data is out and it illustrates how small and medium-sized businesses navigated through the last year. They are embracing a digital-first world and are confident in future business success.
For instance, the past 18 months accelerated a number of innovations from SMB owners to digitize. Salesforce’s report found that:
Source: Salesforce
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This entry was posted on October 15, 2021 at 1:25 pm and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.