Infographic: Small & Medium Business Trends Report

Salesforce’s annual Small Business Trends report with Canadian-specific data is out and it illustrates how small and medium-sized businesses navigated through the last year. They are embracing a digital-first world and are confident in future business success.

For instance, the past 18 months accelerated a number of innovations from SMB owners to digitize. Salesforce’s report found that:

  •  72% of SMBs believe operational shifts they’ve made to business operations over the past year will benefit their business long-term; 
  • 81% of SMBs plan to offer contactless services permanently, such as secure payments (51%), digital customer service (42%) and Ecommerce (35%); and 
  • 90% of SMBs have moved a portion of their operations online in the past year.

Source: Salesforce

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