ServiceNow Announces New “San Diego” Platform Release

Today, ServiceNow launched its Now Platform San Diego release, focused on helping organizations realize the untapped potential of digital transformation across their entire business and move beyond pandemic-induced transformation – driving productivity, scaling automation through the enterprise, and creating better experiences for a new world of work. New solutions include:

Automation Engine: 

  • A complete automation and integration solution that combines Integration Hub with all-new Robotic Process Automation (RPA) capabilities built on the Intellibot acquisition, delivering 3X faster time to value.
  • Together with ServiceNow’s native low-code app development product, App Engine, Automation Engine gives organizations a single platform for hyperautomation, allowing any employee to automate manual, repetitive actions and connect to any system, modern or legacy.
  • Automation Engine features the brand-new RPA Hub, which provides a centralized command and control center to monitor, manage, and deploy digital robots, with 1300+ out-of-the-box components.

Next Experience:

  • With the Now Platform San Diego release, ServiceNow is streamlining the experience for the 70M+ platform users who use ServiceNow every day to get their work done, with the release of the Next Experience.
  • Next Experience includes more than 25 purpose-built workspaces that feature a next-generation visual design, surface insights with dashboards, and use machine learning to assign tasks and recommend the next best action. 
  • These include new CSM Configurable WorkspaceDispatcher Workspace for Field Service Management so field service and customer service teams can more intelligently and efficiently respond to requests or issues.

New Customer Experience solutions:

  • ServiceNow is helping businesses harness the power of the whole company to serve the customer with new features designed to give customers and agents visibility into the complete order lifecycle and increase efficiencies.

Out-of-the-box industry solutions: 

  • ServiceNow San Diego release also includes vertical solutions that address the distinct digital, customer experience needs of banks, insurance companies, and technology providers. This includes the release of its first solutions created specifically for the demands of insurance carriers to help them simplify policy servicing for customers. More info is included within the press release.

For more information about the innovations in the Now Platform San Diego release visit here.

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