Bell Internet Goes To 3GB In Both Directions…. Which Makes Rogers Look Like They’re Yesterday’s News

A while ago I wrote about Bell having the upper hand on Rogers when it came to the speeds of their Internet offering. And yesterday, they did something that will absolutely make Rogers a complete non-factor when it comes to getting Internet access in Canada. Here’s the announcement from Bell:

Bell today introduced the fastest Internet speeds of any major provider in Canada, with total speeds three times faster than cable. Bell pure fibre Internet service now offers download speeds of 3 Gbps (gigabits per second) as well as upload speeds of 3 Gbps, providing that faster experience while working or learning from home, playing games or sharing videos with the upload speeds that cable cannot deliver.

This new service is now available in most parts of Toronto. But you can bet it will be coming to other places soon. And combine that with Telus doing just slightly slower speeds for their fibre offering in Western Canada, I can’t see a scenario where Rogers comes back from this. I say that for the following reasons:

  • Rogers with their current cable offering can only hit a maximum speed of 1 Gbps downstream and a rather pathetic and uncompetitive 30 Mbps upstream. Which when compared to this new offering from Bell isn’t in the same league.
  • While Rogers is doing a rollout of fibre in a few places starting with the east coast, they are years behind Bell on that front. And they are unlikely to catch up.

Now while I am a Rogers customer, but it is offerings like this that make me want to switch to Bell. That despite Bell’s horrible customer service which contrasts greatly to Rogers much better customer service being a factor as to why I haven’t pulled that trigger yet. But this new offering from Bell is tempting me. And I am sure it is tempting others as well.

Rogers, you have a problem.

2 Responses to “Bell Internet Goes To 3GB In Both Directions…. Which Makes Rogers Look Like They’re Yesterday’s News”

  1. I had been with Rogers (TV & previously internet) and/or Fido (internet) for a long time. Last year Bell undertook the major process of installing Fibe to the Home on our street (built in the 1970s).

    I had read your problems with Bell & truly had no plans to even try FTTH.

    At the end of my internet promotion, I contacted Fido to ask if they would extend it. They wouldn’t (even though I saw online they had for many others).

    I contact Bell to get a price for FTTH & TV.

    I then contacted Rogers to ask if they wanted to keep me as a customer, could they offer me a cable & internet package comparable to what Bell was offering for Bell’s superior service (FTTH). Rogers came back with a package price about 35% higher for less. So I cancelled.

    I recognize I’m lucky, but Bell came and installed and all went smooth.

    Rogers/Fido started calling with retention offers. I explained I hadn’t been playing a cancellation game. I gave them a chance to retain my business and they gave me an uncompetitive price. Had they offered me their retention offer when I’d asked nicely for a fair price, I would never have had Bell installed, but I have done so.

    Having said that, I had zero intention of trying Bell FTTH. But because Rogers didn’t offer me a competitive price when I gave them a chance I tried it AND it is so much superior to what I’ve had with Rogers/Fido over the past many years, I would never ever go back to them.

    I’ve had seamless fast service with zero down time with Bell FTTH, no drops, etc. After a year, it will cost more than I am now paying, but it is worth it…and the thing is, I gave Rogers a chance to retain me and they didn’t even try. I wouldn’t have left had they been competitive, but now I’d never go back since I’ve seen how much better the Bell FTTH is (I never thought I’d praise Bell, but their service is amazing in comparison to cable)

  2. […] been very critical of Rogers when it comes to their Internet offices. Most recently I said this when Bell rolled out 3 Gbps […]

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