The IT Nerd

You might recall that Rogers got a letter from the CRTC asking for more information above and beyond what they have already provided in relation to the nationwide outage in July. Rogers asked for a one week extension which ended on Monday. And now the responses are online. You can read all of the responses by downloading this Word document.

But there’s a catch.

A lot of the responses which comprise the ones that you actually want to see are redacted. Yes there’s some information that you can pull from this 31 page document. But the fact that Rogers has chosen to redact information “for competitive reasons” isn’t going to do a whole lot to restore public trust in them as a telco. Thus if I could give Rogers some advice, they need to just come out and say what happened in some degree of detail and what they are going to do about it. Meaning that they have to go above and this. That would help them to win back the trust of Canadians. Because redacting documents like this isn’t going to cut it.

This entry was posted on August 24, 2022 at 11:49 am and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.