The IT Nerd

Salesforce had a ton of news announced at Dreamforce this week. Here’s a list of the announcements:

• Einstein Copilot Assistant
  • Salesforce’s next generation of Einstein brings conversational AI assistants to every customer relationship manager (CRM) application.
  • Einstein Copilot allows people to talk to the platform in natural language to generate trusted and accurate recommendations and guidance.
    • It can work alongside employees to do critical tasks such as tips for reducing average customer service call time or calculating the best discounts to move merchandise fast.
  • In addition, Copilot Studio & Skills Builder lets any organization customize the tool with prompts, skills and models, while the Einstein Trust Layer provides configurability for managing sensitive data and a compliance-ready audit trial to keep companies in control.
• Einstein 1 Platform
  • Building custom AI is different from building apps. The Salesforce Platform will now empower anyone to build their own autonomous agents with custom skills, models, prompts, and branding with clicks, not code.
• Einstein for Net Zero Cloud ESG reporting
  • With ESG reporting standards constantly evolving, businesses are having a hard time keeping up. Mandatory ESG reporting comes into effect for Canadian financial institutions in 2024, leaving businesses less than a year to adjust their operations. 
  • These new AI features will automate reporting, save time, and ultimately allow for a smarter and more holistic ESG strategy.
• Expanded AI partnership news with Amazon Web Services and Google Workspace
  • Salesforce is excited to announced a strategic partnership with Amazon Web Services (AWS) to help fuel business transformation for customers. New integrated solutions between the platforms are designed to help customers access enterprise data while enabling AI-powered personalization with trust and efficiently scaling business applications.
  • Salesforce and Google have announced a partnership to provide new trusted integrations that enable shared users to leverage both Salesforce and Google Workspace contextual data to inform generative AI experience across platforms. The seamless experience for shared users across platforms enables integrated use of Salesforce in Workspace Duet AI and Google Workspace in Einstein Assistant.
• AI-focused Slack innovations
  • Salesforce and Slack announced new product innovations that bring AI, automation and knowledge sharing to the platform, ultimately boosting productivity and transforming how teams work.
  • New built-in AI features to help automate work, allowing Slack users work smarter and save time.
    • Users can review conversations in one click, add connectors from partners like Asana, Google, and Jira, and manage work with Slack lists – from triaging IT requests to reviewing legal approvals.

This entry was posted on September 19, 2023 at 11:22 am and is filed under Commentary with tags Salesforce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.