Bell Canada and ServiceNow today announced a multi‑year strategic agreement to accelerate Bell’s transformation to meet the growing customer demand for tech services and digital media. The renewed commitment makes Bell one of ServiceNow’s largest communications customers with a first of its kind collaboration in Canada. Bell will expand its use of the ServiceNow platform, supporting its own digital transformation while continuing to offer ServiceNow implementation expertise to support the digital transformation of its Bell Business Markets customers.
FX Innovation, a leader in cloud focused services, an Elite ServiceNow implementation partner and acquired by Bell in 2023, will implement the Now Platform throughout Bell’s ecosystem. Bell will use automation, purpose‑built telecommunications solutions, and AI‑driven insights to provide both technicians and customers with a more efficient experience, enhancing customer service. The Now Platform is a key factor in Bell’s digital transformation strategy and will streamline several areas of the business, including Network, Customer and Field Service Operations and Corporate Services, resulting in:
- An AI‑optimized experience leveraging the power of GenAI‑driven insights to automate scheduling, better meet customer requests, and reduce drive time.
- Enhanced customer support with powerful automation capabilities to streamline order management, case management, and incident response processes.
- Faster service deliveries using purpose‑built telecommunications solutions designed to enable customers to get their needs met in a matter of hours or days versus weeks.
The Bell and ServiceNow collaboration builds on an initial engagement announced in November 2023. Bell was among the first to launch ServiceNow Service Bridge capabilities in North America, augmenting Bell Business Markets’ robust suite of service offerings. The new collaboration strengthens Bell in its purpose to advance how Canadians connect with each other and the world, while supporting the company’s evolution from a telecommunications company to tech services leader.
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This entry was posted on July 18, 2024 at 10:19 am and is filed under Commentary with tags Bell, ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed.
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Bell Canada and ServiceNow announce expanded multi-year strategic agreement
Bell Canada and ServiceNow today announced a multi‑year strategic agreement to accelerate Bell’s transformation to meet the growing customer demand for tech services and digital media. The renewed commitment makes Bell one of ServiceNow’s largest communications customers with a first of its kind collaboration in Canada. Bell will expand its use of the ServiceNow platform, supporting its own digital transformation while continuing to offer ServiceNow implementation expertise to support the digital transformation of its Bell Business Markets customers.
FX Innovation, a leader in cloud focused services, an Elite ServiceNow implementation partner and acquired by Bell in 2023, will implement the Now Platform throughout Bell’s ecosystem. Bell will use automation, purpose‑built telecommunications solutions, and AI‑driven insights to provide both technicians and customers with a more efficient experience, enhancing customer service. The Now Platform is a key factor in Bell’s digital transformation strategy and will streamline several areas of the business, including Network, Customer and Field Service Operations and Corporate Services, resulting in:
The Bell and ServiceNow collaboration builds on an initial engagement announced in November 2023. Bell was among the first to launch ServiceNow Service Bridge capabilities in North America, augmenting Bell Business Markets’ robust suite of service offerings. The new collaboration strengthens Bell in its purpose to advance how Canadians connect with each other and the world, while supporting the company’s evolution from a telecommunications company to tech services leader.
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This entry was posted on July 18, 2024 at 10:19 am and is filed under Commentary with tags Bell, ServiceNow. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.