The IT Nerd

Over the last week, I’ve gotten four calls that seem to have the same pattern:

• The client uses the built in Mail app on their iPhone or iPad
• The client also gets email from Rogers/Yahoo
• After updating to iOS 18/iPadOS 18, they can no longer send or receive email

Now one of these calls is a fluke. But I’ve gotten four so there’s something clearly going on here. This could be a bug in iOS 18/iPadOS 18. But what makes me think that this is a Rogers problem is that if you try to delete the account and re-add it, that doesn’t work. When you get to the section that requires you to enter the Rogers credentials for your email account, which is a redirect to rogersmembercentre.com, nothing ever loads. Thus leaving you stuck. It gets interesting as I’ve been able to get all the affected clients working by using Yahoo Mail from the Apple App Store. So if you’re in this situation, you could try that as it has worked for me so far.

And what doesn’t help the situation is that Rogers and their co branded Rogers/Yahoo email service has been a train wreck next to a dumpster fire for a while now. You can get the details here on that. But what that does is cloud the issue because you can make valid arguments that either Apple or Rogers could be at fault here. Regardless, I’m going to reiterate my official advice for any issues related to Rogers email. Abandon it. Details as to why I feel that way can be found here. But it’s pretty clear that you cannot rely on Rogers to provide their users with reliable email. And that’s independent of who’s at fault when it comes to this specific issue. Thus you need to do what you need to do to get reliable email that works for you.

If I find out any additional details or fixes for this, I’ll be sure to post an update.

This entry was posted on September 22, 2024 at 8:34 am and is filed under Commentary with tags Apple, Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.