Today’s Outage Was Caused By A Bell Software Update

Well, today was an eventful day. After people in Ontario and Quebec lost Internet access just after 9AM EST, but got it back just after 10AM EST or later, there were questions as to what happened. To my surprise, Bell who seemed to bear the brunt of this outage actually admitted what happened on Twitter:

We rolled back the update to quickly restore services. Customers who are still experiencing issues should reboot their modem by unplugging it and then plugging it back in after a couple of minutes. We apologize for the inconvenience caused and thank customers for their patience.
— Bell Support (@Bell_Support) May 21, 2025

To be completely frank, I am shocked that Bell is being this transparent about what happened as I have never seen this level of detail from Bell before. Maybe they’re doing this to head off what happened to Rogers when they had that outage that pretty much took the entire country down a few years ago. Which is that there were a lot of inquiries, investigations and government interventions that must have made Rogers feel that they were having a proctology exam. Now to be clear, today’s outage wasn’t nearly as bad as the Rogers outage, but it was far from good. Hopefully Bell learns the lessons from this and doesn’t repeat history anytime soon if ever.

This entry was posted on May 21, 2025 at 1:17 pm and is filed under Commentary with tags Bell. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Today’s Outage Was Caused By A Bell Software Update”

BREAKING: Reddit Is Down | The IT Nerd Says:
June 3, 2025 at 2:49 pm

[…] been a bad few days for a variety of companies such as Bell Canada who’s Internet offering wend down twice in a week, and Garmin who had an outage […]

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