MobileMe Users: Apple Has Some Good News… And Some Bad News…

MobileMe has been a total mess since it was launched and Apple has been taking its hits over this disaster. But apparently there’s news both of the good and bad variety.

The good news: Service is slowly being restored for the “1%” of users (which works out to about 20,000 users) who were affected with e-mail problems.

The bad news: Users may not have access to e-mails prior to July 18th (the date this mess started) for the time being. On top of that, they may not be able to access their e-mail from their desktop e-mail clients (either Outlook on the PC or Mail on the Mac). Oh yeah, Apple also admits that while the majority of email messages will be fully restored, approximately 10% of messages received between 5:00 a.m. PDT on July 16th and 10:20 a.m. PDT on July 18th have been lost. Finally, users shouldn’t change their password for the time being.

This was posted in an updated support note on Apple’s website.

Also, in an effort to keep users from leaving MobileMe as well as keeping the press and Apple fanbois from bad mouthing Apple keeping their users informed, there are now daily status updates from the MobileMe team at the request of “The Steve.”

Clearly this crisis has reached a critical point and Apple are now finally starting to react to it in a way that I would have expected them to do much sooner. This is not the Apple that I have seen in the past. As a result, I believe that you will see Apple’s public perception suffer. Whether this will be a long term problem remains to be seen.

One Response to “MobileMe Users: Apple Has Some Good News… And Some Bad News…”

  1. I don’t see any long term perception problems for MobileMe if this clears up soon.

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