I tripped over these two posts on Apple’s discussion boards that talks about a a problem with the hinges of the MacBook Air where the hinge falls apart. Posters are claiming that they didn’t abuse the computers and Apple is denying warranty claims due to “accidental damage.” Engadet is also running a story on this and they’re calling it a defect:
Reports of cracked hinges on the laptop are nothing new, but we always assumed Apple would eventually ‘fess up to the problem and comp those repairs. Sadly, that doesn’t seem to be the case, and we just got another report of a hapless MacBook Air owner who has a broken hinge that Apple says will cost $800 to repair, despite the fact the laptop is under warranty. Our own MacBook Air Rev. A had the exact same problem — the hinge becomes loose over time, then suddenly catches and cracks from normal use, it’s not from undue stress — and Apple did the repair for free, but only after we escalated the issue to a manager, who let us know how very nice of them that was. From reading various reports, that seems the exception to Apple’s repair policy, which lists this sort of damage as “accidental,” and we’re wondering how widespread this issue may be.
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This entry was posted on February 26, 2009 at 4:18 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed.
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MacBook Air Has Hinge Problem…. Considered Accidental Damage By Apple…. Fanbois Unhappy
I tripped over these two posts on Apple’s discussion boards that talks about a a problem with the hinges of the MacBook Air where the hinge falls apart. Posters are claiming that they didn’t abuse the computers and Apple is denying warranty claims due to “accidental damage.” Engadet is also running a story on this and they’re calling it a defect:
Reports of cracked hinges on the laptop are nothing new, but we always assumed Apple would eventually ‘fess up to the problem and comp those repairs. Sadly, that doesn’t seem to be the case, and we just got another report of a hapless MacBook Air owner who has a broken hinge that Apple says will cost $800 to repair, despite the fact the laptop is under warranty. Our own MacBook Air Rev. A had the exact same problem — the hinge becomes loose over time, then suddenly catches and cracks from normal use, it’s not from undue stress — and Apple did the repair for free, but only after we escalated the issue to a manager, who let us know how very nice of them that was. From reading various reports, that seems the exception to Apple’s repair policy, which lists this sort of damage as “accidental,” and we’re wondering how widespread this issue may be.
Any comments on this? Please post away!
Share this:
Like this:
Related
This entry was posted on February 26, 2009 at 4:18 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.